Certified/Registered Medical Assistant - Ballantyne

OrthoCarolina•Charlotte, NC

38d•Onsite

About The Position

The Clinical Assistant provides and coordinates orthopedic patient care, performing routine office procedures and testing, participating in patient teaching, completing telephone triage, communicating with patients and colleagues, and assisting physicians and mid-level providers in delivering care. The role includes clinical and administrative support to help ensure high-quality, compassionate patient care. The assistant greets patients and escorts them to exam rooms; obtains and documents medical and surgical histories, vital signs, medications, and allergies in the EPIC electronic health record; and assists practitioners with examinations, treatments, and in-office procedures. Tasks may include suture or staple removal, casting and bracing, and assisting with injections. The assistant also cleans and sterilizes rooms and equipment after encounters and educates patients about minor procedures using instructional materials as directed by the physician. Administrative work may include ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues. The role is based at the Ballantyne location, with travel to other OrthoCarolina locations potentially required. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Graduate of an accredited medical assistant, athletic training, or nursing program, or experience plus certification.
Certification is required.
CMA/RMA certification must be through AAMA, NHA, ARMA, AMT, or AMCA.
EMTs must have Emergency Medical Technician certification; national certification is accepted subject to the stated state-certification requirement upon recertification.
ATCs must be board certified as Athletic Trainers.
Knowledge of the EPIC electronic medical record system.
Ability to triage patient telephone calls, gather pertinent facts, assess patient health status, and serve as a liaison between patient and provider.
Ability to clearly educate patients, families, and staff about care needs related to orthopedic problems.
Clear and effective communication skills.
Clinical experience is listed under Work Experience.

Nice To Haves

New graduates are welcome.

Responsibilities

Update clinical notes in electronic medical systems.
Complete telephone triage, including managing patient calls and messages and coordinating communication between patients and providers.
Perform routine office procedures and testing.
Assist with casting and bracing, injections, examinations, and treatments.
Provide patient education and participate in patient teaching.
Obtain and document patient medical and surgical histories, vital signs, medications, and allergies in EPIC.
Clean and sterilize rooms and equipment after patient encounters.
Respond to patient messages and prescription refill requests.
Order supplies, stock rooms, file documents, and monitor EHR work queues.
Communicate and collaborate effectively with patients, families, providers, and coworkers.