Certified Medical Assistant - Ballantyne Primary Care

Tryon Medical Partners•Charlotte, NC

About The Position

The Certified Medical Assistant performs clinical and administrative duties in a primary care setting, supporting physicians and physician assistants with patient care and completing clerical, environmental, and logistical tasks. The role supports the Primary Care team at Ballantyne and is full-time, Monday through Friday, 7:30 a.m. to 4:30 p.m. The position may require work at different Tryon office locations as needed. Medical assistants must adhere to the MA scope of practice and protect patients’ health information, ensuring confidentiality, authorized access for treatment, and data security. Duties include preparing patients and assisting with examinations and procedures; performing delegated clinical tasks and testing; communicating with patients, providers, pharmacies, and other healthcare professionals; maintaining medical records; coordinating appointments, referrals, and orders; and keeping rooms, equipment, supplies, and required logs in order. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assisting program (CAAHEP or ABHES).
Maintain American Heart Association or American Red Cross BLS certification.
Complete the Hepatitis B vaccine and flu vaccine form; candidates may decline vaccination using a declination form or provide vaccination records from a previous employer.
Complete a TB test.
Minimum one year of recent experience working in a medical facility as a medical assistant, and/or documented evidence of an externship completed in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Experience using an electronic health record (EHR).
Experience serving customers in person and by phone.
Ability to walk, stand, sit, lift, reach, stoop, bend, push, and pull consistently.
Ability to lift and support 35 pounds.
Ability to concentrate on details and use a computer for extended periods.

Nice To Haves

Medical Assistant certification preferred.

Responsibilities

Escort patients to exam or procedure rooms; interview patients; measure and document vital signs and patient history; perform screenings and prepare patients for examinations.
Assist patients with walking, transfers, dressing, and specimen collection.
Perform nursing procedures under the supervision of a physician or physician assistant and assist them in exam rooms.
Provide instructions to patients and families as directed by a physician or physician assistant, including guidance on assistive devices, body mechanics, and home care.
Respond to patient-care telephone calls and messages; take messages and provide feedback or answers to patient, physician, and pharmacy calls as directed.
Collect and process messages and information from patients and front office staff for physicians and physician assistants.
Administer medications through routes other than IV, including injections.
Assist with minor surgery, including surgical tray setup, pre- and post-surgical care, dressings, and suture removal.
Initiate laboratory procedures in accordance with OSHA guidelines and quality-control methods; perform CLIA-waived testing, capillary punctures, and venipunctures; handle specimens; and initiate electrocardiography testing, including mounting.
Schedule appointments and referrals, follow up to ensure physician orders are completed, process medication refills, reconcile lab information, and complete medication forms and prior authorizations.
Monitor and check assigned Athena boxes and other assigned boxes for coverage.
Assemble and maintain patient health information, including symptoms, medical history, examination results, X-ray reports, lab tests, diagnoses, and treatment plans.
Ensure reports, lab results, and other information are available in medical records before appointments; review records and forms for completeness, correct identification, signatures, and required EHR information.
Communicate with physicians and other healthcare professionals to clarify diagnoses or obtain additional information.
Obtain and send patient medical records and related lab, X-ray, hospital, and referral information; ensure records are sent within one work day of chart completion to physicians involved in the patient’s care.
Complete forms and requisitions, schedule physician and ancillary appointments, update charts, and alert physicians when charts are incomplete or overdue.
Check schedules and organize patient flow; set up instruments and equipment according to department protocols.
Clean exam and procedure rooms, instruments, and equipment between visits; perform medical and surgical asepsis, sterilization, instrument wrapping, and autoclaving.
Clean the sterilizer according to its maintenance schedule and maintain appropriate records.
Stock exam rooms; order, sort, and store supplies; dispose of and monitor biohazard waste.
Maintain required logs and checks, including refrigerator temperatures, emergency and expired medications, oxygen, and cold sterilization fluid changes.
Perform other duties as assigned.