Certified Phlebotomist / Certified Medical Assistant

Foundation Health•Fairbanks, AK

About The Position

This full-time clinical role focuses primarily on phlebotomy and laboratory specimen collection while supporting multiple specialty clinics, including Pediatrics, Urology, OB/GYN, and General Surgery. The position involves collecting and processing specimens, helping ensure their accurate and timely delivery, and providing patients with a safe, comfortable, and positive experience. When laboratory activity is slower, the employee may assist providers and clinical staff with traditional Clinic Technician responsibilities. The role also includes patient preparation and registration, documentation and data entry, specimen transport, equipment and supply upkeep, troubleshooting routine problems, and communication with patients and healthcare staff. The employee is expected to maintain quality and a clean, safe work environment and to follow departmental policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

High school diploma, GED, or equivalent working knowledge.
Phlebotomy certification required upon hire.
Current national certification as either a Certified Medical Assistant (CMA) or Certified Phlebotomy Technician (CPT).
BLS certification required.
Ability to communicate effectively in oral and written formats.
May be required to possess a valid driver's license and be eligible for coverage under the company auto insurance policy.

Nice To Haves

Additional related education, certifications, and/or experience.
Previous specimen processing and send-out experience.

Responsibilities

Collect specimens and prepare patients, ensuring correct patient and specimen identification and specimen integrity through appropriate techniques.
Perform assigned patient testing and, when applicable, collect samples for drug and alcohol screening while following chain-of-custody protocols.
Transport patient specimens and/or patients according to guidelines.
Aliquot and label specimens, deliver them to the technical area promptly, and/or perform initial sample processing and preparation for transport.
Register patients by collecting insurance information, verifying coverage of Advanced Beneficiary Notices, and obtaining authorizations and signatures.
Verify patient demographics, insurance, and diagnostic test information, and enter data accurately into appropriate systems for documentation and billing.
Ensure work is accurate and complete, initiate computer-generated reports as required, and complete documents and records legibly and accurately according to site protocol.
Maintain familiarity with departmental procedures and use appropriate documentation to record communications.
Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues and patient concerns.
Act as a liaison between patients and the lab charge services department to resolve issues, address concerns, and support service excellence.
Maintain laboratory equipment and a clean, safe work environment; prepare appropriate reagents and bleach.
Perform other technical support functions as determined by the department and troubleshoot routine problems within the area of responsibility.
Assist with inventory management and ordering supplies.
Identify and provide input on opportunities to improve work practices and processes.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide excellent service to Foundation Health customers by consistently demonstrating core and leader behaviors.