Certified Medical Assistant (CMA)- Urgent Care Float Pool

Wellstar Health System•Acworth, GA

About The Position

The Certified Medical Assistant (CMA) supports physicians and other healthcare professionals by performing clinical and administrative tasks to ensure efficient patient care in a fast-paced medical setting. The CMA works under the direction of the Nurse Supervisor and/or Practice/Office Manager, providing front- and back-office support and demonstrating competency in caring for patients of all ages. The role focuses on patient safety, comfort, and experience while anticipating patient needs and responding appropriately. Responsibilities include gathering and recording vital signs and other pertinent patient information, preparing patients and rooms for exams, assisting providers with treatments, carrying out orders, coordinating tests and follow-up care, and documenting care in the medical record. The CMA rotates among clinical and non-clinical areas, including the laboratory, x-ray, and front office, and may provide staffing coverage for absences, vacations, and leave. The position also includes x-ray procedures and laboratory responsibilities such as specimen collection, phlebotomy, point-of-care testing, equipment setup, quality control, cleaning, documentation, and supply management. The CMA follows clinical practice standards, applicable laws and regulations, and Wellstar policies and procedures; collaborates with the care team; participates in quality improvement and professional development; and may assist with onboarding and cross-training.

Requirements

High school diploma or GED and a certificate in medical assisting.
Current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA); required upon hire.
Current BLS certification or an accepted equivalent: American Red Cross BLS or BLS Instructor certification.
Ability to work quickly and efficiently while ensuring patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Organized and attentive to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting.
Experience in an urgent care setting.
Experience performing phlebotomy.
Experience performing x-rays; training may be provided within the first 90 days.

Responsibilities

Provide patient care in accordance with recognized clinical practice guidelines and applicable laws, regulations, and organizational policies.
Rotate among clinical and non-clinical areas, including the laboratory, x-ray, and front office.
Register patients and prepare them for visits with physicians and advanced practice providers.
Prepare rooms and equipment and assist providers with patient treatments.
Carry out orders generated from office visits and respond to patient requests outside of visits.
Gather and record vital signs and other pertinent patient information, and document treatment in the medical record.
Maintain patient safety and provide patient-centered, culturally responsive care for patients of all ages.
Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
Participate in huddles, staff meetings, workgroups, committees, and quality improvement initiatives.
Complete competency assessments and required professional and population-specific education; seek training or mentorship to improve performance.
Support efficient use of supplies and medications, minimize waste, and notify supervisors or ordering staff when supplies are low.
Provide staffing coverage for absences, vacations, and leave when requested.
Perform x-ray procedures; prepare and position patients, apply radiation protection techniques, obtain views as ordered, process images, verify identification and image quality, and maintain logs and documentation.
Start laboratory equipment, maintain logs and documentation, collect specimens including through phlebotomy, perform point-of-care and other ordered tests, manage supplies, and perform quality control and cleaning procedures.
Assist with onboarding or training new team members, trainees, or students as requested, and cross-train other team members.
Comply with Wellstar Health System policies, standards of work, and code of conduct.