Certified Medical Assistant (CMA) - Ortho

Conifer Health Solutions•Palm Springs, CA

About The Position

The Certified Medical Assistant (CMA/RMA) contributes to efficient clinic operations and supports physicians’ workflows. The role assists with patient care and intake, documentation, medication and vaccine administration, and clerical, environmental, and organizational tasks. The CMA/RMA maintains clean and safe clinical areas, keeps supplies and equipment stocked, prepares patients for examinations, supports front-office staff, completes referral orders, and schedules diagnostic tests. The position is expected to help deliver a remarkable patient experience and support DRMC’s vision of being “the hospital you trust to care for those you love.”

Requirements

High school diploma or GED.
Graduation from a Certified Medical Assistant program.
Current CMA or RMA certification, maintained at all times.
Current BLS/CPR certification.
Previous work experience in a medical clinic, including use of an electronic medical record.
Strong interpersonal communication and customer service skills, with the ability to work independently and as part of a team.
Strong organizational skills and attention to detail, with demonstrated follow-through.
Ability to problem-solve effectively and demonstrate initiative and responsibility.
Ability to communicate clearly and effectively in written and spoken English.

Nice To Haves

Knowledge of CPT and ICD-10.
Bilingual English/Spanish.

Responsibilities

Provide excellent patient care appropriate to the specialty and scope of the office setting.
Follow DRMC Service Standards, ICON policies and procedures, assigned responsibilities, and applicable laws.
Perform pre-visit planning with the provider and care team, including advance chart preparation.
Follow patient rooming and intake workflows; obtain and document required vital signs and assist with medical examinations as needed.
Assess patients during intake for immediate medical needs and report concerns to the provider.
Document and update patient information in the electronic medical record in real time, including medical history, medications, allergies, pharmacy, and smoking or tobacco history.
Use AIDET during patient interactions, including rooming, gathering history, and responding to complaints or comments.
Administer medications, including injections, and perform procedures according to licensure scope and provider orders.
Prepare, sanitize, and stock examination rooms before and between patients.
Monitor and replenish back-office supplies, assist with inventory, report shortages, and unpack and stock deliveries.
Help complete forms, including insurance, workers’ compensation, and disability forms.
Maintain chart materials in the electronic medical record, including X-rays and operative and pathology reports.
Assist with front-office workflow and schedule follow-up appointments, surgeries, and procedures as needed.
Cover physicians’ and absent employees’ workloads as necessary.
Maintain cleanliness and sterilization of instruments, examination rooms, and treatment areas, including surgery, lab, and cast rooms.
Collect and label specimens according to current policies and procedures.
Maintain current knowledge of medications, sterile techniques, and applicable policies and procedures.
Maintain active licenses and certifications, including CMA/RMA certification and BLS/CPR certification.
Assist the provider with timely and accurate coding and charging.
Dispose of sharps in the appropriate marked containers.
Access and interpret information in facility or online MSDS resources promptly.
Respond to and participate in clinical emergencies and maintain emergency equipment.
Follow infection-control and universal-precaution practices, use personal protective equipment as needed, and properly maintain equipment and dispose of waste.
Respond to prescription-related calls, faxes, and electronic requests within practice turnaround times; review charts, communicate requests to physicians, contact pharmacies as needed, use e-prescribing as directed, and log prescriptions and refill requests in the electronic health record.
Take initiative as a team member to support efficient office operations and high-quality care.
Send consult notes to referring physicians after documentation is complete.
Perform additional duties requested by management within the scope of licensure.