Certified Medical Assistant | ENT

The South Bend Clinic • South Bend, IN

9d • Onsite

About The Position

The South Bend Clinic is hiring a Certified Medical Assistant for its ENT department at 6301 University Commons in South Bend, Indiana. The role supports patient care and office flow as part of a collaborative, physician-led team. The Medical Assistant receives and rooms patients, supports clinical procedures, helps manage insurance requirements, and maintains accurate patient-care documentation and equipment logs. The position requires professionalism, customer service, organization, computer proficiency, and the ability to work with a diverse patient population in a fast-paced environment.

Hours are Monday through Wednesday, 8:00 a.m.–5:00 p.m.; Thursday, 8:00 a.m.–4:30 p.m.; and Friday, 8:00 a.m.–12:00 p.m.

Requirements

• Certified Medical Assistant, or non-certified with related expanded experience.
• Be a team player, professional, and customer-service oriented.
• Have proficient computer skills, including EMR.
• Be highly organized, able to multitask, and comfortable working in a very fast-paced environment.
• Be able to work with a diverse patient base of all ages.
• Assist with clinical procedures specific to the department.
• Perform basic back-office skills, including medication administration, injections, bandaging, and accurate collection of height, weight, and blood pressure.
• Be able to anticipate the physician’s needs and require minimal supervision.

Responsibilities

• Provide ongoing triage and manage office flow to meet patients’ medical and service needs and maintain optimal patient flow.
• Complete prior authorizations.
• Sterilize instruments.
• Competently perform the technical component of the department’s clinical procedures.
• Document and communicate patient care thoroughly, objectively, concisely, and in accordance with appropriate legal guidelines.
• Professionally receive patients in the waiting area and room them according to department protocol.
• Maintain accurate and current equipment logs, including refrigerator temperature, autoclave, eyewash, and crash cart logs.
• Verify insurance coverage for pre-certification, referrals, and authorizations, and document the information in Epic.
• Apply general insurance knowledge to help direct patient care.
• Respond appropriately to emergency situations.
• Cross-train in other positions when appropriate, as determined by the manager.
• Use computer systems proficiently as needed to perform job functions.
• Demonstrate The South Bend Clinic Service Standards.
• Perform other duties as assigned when appropriate.
• Adhere to HIPAA guidelines in Clinic policies and procedures.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 in tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, once eligibility requirements are met.
• Financial benefit for adoption and surrogacy for non-physician team members, once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed