Medical Assistant Non Certified - ENT

Health First Careers•Melbourne, FL

About The Position

The Medical Assistant provides patient-centered support throughout office visits, including intake, testing, medication administration, follow-up, and closing care gaps. The role supports providers and patients by maintaining accurate documentation, coordinating patient flow, communicating results, and delivering customer service. It also includes maintaining supplies and equipment, following infection-prevention and safety procedures, and providing coverage for other office functions as needed.

Requirements

High school diploma or equivalent.
Technical diploma in Medical Assisting, or at least six months of additional related clinical experience in lieu of the technical diploma.
American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card before the start date and maintained thereafter.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from an approved organization: AAMA, AMT, NHA, NCCT, ARMA, NAHP, or AMCA.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to pass colorblind testing for point-of-care tests that require color change.
Strong customer-service skills, including knowledge of recovery techniques.
Knowledge of medical terminology.
Ability to assist more than one provider at a time.
If hired into the Memory Disorder Clinic or Health First Aging, must satisfy the State of Florida Agency for Health Care Administration Level 2 background screening.

Responsibilities

Prepare and perform point-of-care tests, including urine dipstick and blood glucose testing.
Conduct clinical intake, including vital signs, medical, surgical, and social histories, and verification of current medications.
Arrange and administer medications as ordered, following the six rights of medication administration and documenting and coding appropriately. Controlled substances, insulin, and allergy doses must be checked by an LPN, RN, or Licensed Practitioner.
Stock and order supplies, maintain equipment, and coordinate medical supply orders with the site manager.
Prepare patients for examinations and make pre-work available to providers, including notes, diagnostic results, and imaging.
Perform point-of-care testing and collect specimens as directed by the provider.
Track and communicate laboratory and diagnostic results to patients through calls, portal messages, or EMR workflows; report abnormal findings to Licensed Practitioners and document accurately.
Follow safety and infection-prevention procedures, maintain a clean environment and equipment, and document adverse events, infection-control measures, and quality-control measures as required.
Maintain patient flow after check-in and discuss patient flow with Licensed Practitioners according to urgency and daily workload.
Provide coverage for other Health First Medical Group or office needs, including registration, payment collection, checkout, and appointment scheduling.
Answer internal and external calls and direct messages to appropriate individuals, complete EMR documentation, and liaise between support services and clinical divisions.
Provide customer follow-up and education, encourage participation in care, and adapt communications to customers' needs, expectations, age, culture, and individual differences.
Provide courteous customer service to patients, families, and other care providers.