Certified Medical Assistant - Digestive Health Institute - MSP Clinical Staff

Orlando Health•Orlando, FL

1d•Onsite

About The Position

The Certified Medical Assistant supports clinical operations at Orlando Health Digestive Health Institute’s downtown location. The role includes gathering patient information, preparing patients for examinations, assisting physicians with examinations and procedures, providing routine treatments, administering approved medications as ordered, entering orders under provider direction, and documenting care. The Medical Assistant also supports patient scheduling and coordination of specialty testing and consultations, handles calls, and assists with reception, scheduling, and discharge as needed. The position contributes to quality improvement and clinical outcome initiatives, helps develop and coordinate Medical Assistant orientation and training, serves as a preceptor, and participates in skills reviews, departmental committees, and special projects. The role reports operational issues to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager and works collaboratively with clinical, administrative, and operations staff. The position is located at 1305 Kuhl Ave, Suite 310. The stated work schedule is 8:00 a.m. to 4:30 p.m.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable, applicable work experience as a Medical Assistant in a patient care setting.
Maintain current BLS Healthcare Provider Certification.
Maintain current certification or registration as a Medical Assistant from an accepted agency. Listed credentials include CCMA (NHA), CMA (AAMA), CMAC (AMCA), NCMA (NCCT), NRCMA or NRCAMA (NAHP), and RMA (AMT, ARMA, or AAH). Certifications or registrations from agencies not listed may be considered case by case.
Use sound clinical judgment when processing calls and supporting patient care.
Demonstrate the knowledge and skills necessary to provide care and assess data appropriate to the age-specific needs of assigned patients.

Responsibilities

Address operational issues with the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager.
Participate in quality initiatives, goal attainment, and clinical outcome improvement activities.
Communicate professionally and effectively with patients and family members.
Collaborate with administrative and operations staff.
Gather patient data through interviews and observation.
Assist patients and families with examination preparation.
Assist physicians during examinations and procedures.
Demonstrate competency in practice-specific tasks and skills.
Provide routine treatments and administer approved medications as ordered by a provider.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
Document patient data, treatments, procedures, and patient education according to Orlando Health and department policies.
Coordinate scheduling of specialty testing and physician consultations, and provide patients with scheduling information.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Help develop and coordinate Medical Assistant orientation; act as a preceptor or oversee assigned preceptors in collaboration with clinical leadership and the corporate Learning Consultant.
Support and help develop quality strategies within the practice.
Help facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants.
Collaborate with clinical leadership and education staff to assess Medical Assistant competence.
Lead and participate in departmental committees and special projects.
Maintain punctual and reasonably regular attendance and comply with Orlando Health policies and applicable standards.
Demonstrate knowledge and skills for patient care, including assessing data appropriate to patients’ age-specific needs.
Remain aware of medical/legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently.
Assist the business office with reception, scheduling, and patient discharge as needed.