Senior Certified Medical Assistant - Digestive Health Institute - GEN ORMC

Orlando Health•Orlando, FL

About The Position

The Senior Certified Medical Assistant provides patient care in an ambulatory setting under the direction and supervision of a physician or advanced practice provider (APP). The role also serves as a practice leader, helping drive quality care and mentoring professional practice. The position is with Orlando Health Digestive Health Institute, which provides coordinated services for digestive and gastrointestinal conditions at its downtown Orlando facility and satellite sites.

Requirements

High school graduate or equivalent.
Completion of Medical Assistant training from an approved technical school, or at least one year of verifiable applicable Medical Assistant work experience in a patient-care setting in addition to the experience required under the Experience section.
At least three years of experience as a Certified Medical Assistant.
Current BLS Healthcare Provider Certification.
Current certification or registry as a Medical Assistant through an accepted agency, including NHA, AAMA, AMCA, NCCT, NAHP, AMT, ARMA, or AAH; other certifications or registrations may be considered case by case.

Responsibilities

Be accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
Participate in quality initiatives, goal attainment, and clinical outcome improvement activities.
Communicate effectively and professionally with patients and family members, and collaborate with administrative and operations staff.
Gather patient data through interview and observation, and help patients and families prepare for examinations.
Assist physicians or APPs during examinations and procedures; perform practice-defined tasks and skills competently.
Provide routine treatments and administer approved medication types as ordered by the provider.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
Document patient data, treatments, procedures, and education according to Orlando Health and departmental policies.
Act as a patient liaison to arrange specialty testing or physician consultations and provide scheduling information.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Help develop and coordinate Medical Assistant orientation; act as a preceptor or oversee assigned preceptors in collaboration with clinical leadership and the corporate Learning Consultant.
Support and help develop practice quality strategies.
Help facilitate and participate in the skills portion of the Medical Assistant Annual Clinical Review.
Collaborate with clinical leadership and education staff to assess Medical Assistant competency.
Lead and participate in departmental committees and special projects.
Maintain reasonably regular and punctual attendance and comply with Orlando Health policies and procedures.
Provide age-appropriate care and demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist the business office with reception, scheduling, and patient discharge as needed.