Manager, Schedule & Pre-Certification - Digestive Health INT GI ORMC

Orlando Health•Orlando, FL

About The Position

The Manager, Schedule & Pre-Certification oversees scheduling and preregistration operations for the Digestive Health Institute, including patient demographic validation, insurance benefit verification, prior authorizations, referrals, and follow-up care. The role supports physicians, advanced practice providers, and operational leadership by developing and coordinating provider assignments to ensure appropriate coverage and efficient schedules. The manager supervises staff and related workflows, provides guidance on scheduling issues, supports operational planning with reports and statistical data, and manages staff training and human resources functions. The position also maintains compliance with Orlando Health policies and procedures and supports the organization’s mission.

Requirements

Bachelor’s degree or equivalent years of applicable related experience.
At least three years of healthcare experience, including physician and/or patient scheduling experience in addition to educational experience.
Analytical, problem-solving, and critical-thinking skills.

Responsibilities

Oversee scheduling and preregistration duties, including patient demographic validation, insurance benefit verification, prior authorizations, referrals, and follow-up care.
Develop and distribute daily and weekly practice and hospital schedules; work with providers and staff to maximize efficiency and physician productivity.
Oversee staff registering and discharging patients, including insurance verification, medical record retrieval, payment collection, and follow-up scheduling; audit patient chart demographics for accuracy.
Work with the leadership team to manage immediate coverage needs, including emergencies.
Serve as the primary resource for staff scheduling questions and the first point of escalation for patient scheduling issues, including appointments involving multiple providers, procedures, or imaging.
Provide statistical data and reports to physicians and administration for review and practice planning.
Motivate staff and organize regular team huddles and departmental meetings to communicate updates, ensure compliance with standard practices, and implement new practices as needed.
Maintain a positive work environment and address staff concerns or questions promptly and professionally.
Ensure team members receive appropriate initial and ongoing training.
Plan, organize, and coordinate work efficiently to meet assigned deadlines.
Manage human resources functions, including hiring, work assignments, coaching plans, and performance counseling.
Evaluate and approve schedule changes and time-off requests, approve time sheets, and document employee absenteeism.
Apply judgment, critical thinking, and problem-solving skills to assess the impact of provider clinical schedules on hospital and office efficiency, operations, and productivity.
Demonstrate commitment to and support of the Orlando Health mission.
Maintain compliance with Orlando Health policies and procedures.
Perform other duties as assigned.