Certified Medical Assistant (CMA) - Urgent Care - Occupational Health - Work Well Health Center - PRN

Bon Secours Mercy Health • Greenville, SC

4d

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant collects and documents patient information, including vital signs and chief complaints; contributes to care planning and implementation; and administers ordered medications within applicable scope-of-practice and state guidelines. This is a permanent float position that travels to urgent care centers within the market as determined by leadership.

The role supports providers and patients in clinical and administrative workflows, including examination-room preparation, electronic health record documentation, virtual visits, referrals, orders, and follow-up. The Medical Assistant may also perform front-desk duties and travel to other facilities or adjust hours to meet patient-care needs. The position requires maintaining a safe, clean, and well-equipped work area, meeting competency and training requirements, and collaborating with patients, families, providers, and teams in a high-volume environment.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA; certain certifications are not accepted in South Carolina.
• In South Carolina, completion of an approved medical-assisting education or training pathway is required, such as an accredited post-secondary program, an approved career and technical education health sciences program, a military program, a U.S. Department of Labor-approved registered apprenticeship, or an employer-delivered program aligned to a nationally accredited certification exam.
• ABR-OE is acceptable if the incumbent is unable to obtain MA certification, except in South Carolina.
• BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations and preferred at hire but required before independent patient care at BSMH.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Medical terminology knowledge, attention to detail, and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program (preferred in all states except South Carolina).
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support from the American Heart Association is preferred at hire for BSMH locations.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in patient condition, and report those changes to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed to meet patient-care needs.
• Keep work areas, examination rooms, and equipment clean, orderly, safe, available, and functioning properly.
• Assist with virtual health visits, including setting up the visit, pre-charting, contacting patients, troubleshooting, obtaining chief complaints and health-maintenance information, reviewing medications, and collecting other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, such as patient registration, scheduling, phone triage, cash handling, check-in/check-out, and MyChart requests.
• Follow up on orders, appointments, referrals, and visits, and collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Participate in ongoing training recommended by Bon Secours Mercy Health and the market.
• Record medical histories, vital statistics, and test results; interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician, and provide authorized prescription or refill information to pharmacies as directed by a provider.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform routine laboratory tests and sample analyses.
• Explain treatment procedures, medications, diets, and physicians’ instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties and successfully complete skills or competency checklists to assist physicians with examinations and treatment.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED