Certified Medical Assistant (CMA) - Urgent Care - Occupational Health - Work Well Health Center - PRN

Bon Secours Mercy Health • Greenville, SC

6d

About The Position

The Certified Medical Assistant - Urgent Care Float is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant helps complete the patient’s chief complaint, including recording respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and state guidelines. This is a permanent float position that travels to urgent care centers within the market as determined by leadership.

The role supports clinical and administrative workflows, including preparing patients for examinations, maintaining accurate electronic health records, assisting with virtual visits, managing provider-directed in-basket messages, and following up on orders, referrals, appointments, and visits. The Medical Assistant may also perform front desk tasks and travel to other facilities or adjust hours as directed to meet patient care needs. The position requires maintaining a clean, orderly, safe clinical environment and participating in ongoing training.

Bon Secours is a faith-based, patient-focused organization committed to compassion, human dignity, integrity, service, stewardship, collaboration, excellence, and respect. Benefits may vary based on market and employment status.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA, subject to state restrictions; ABR-OE may be accepted if the incumbent cannot obtain MA certification, except in South Carolina.
• In South Carolina, completion of an eligible Medical Assistant education or training program is required, such as an accredited post-secondary program, approved career and technical education health sciences program, military program, Department of Labor-approved registered apprenticeship, or qualifying health care employer training program.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred in all states except South Carolina, where an eligible program is required.
• Completion of externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire and required before independent patient care at BSMH; it is required at hire for Roper St. Francis Healthcare locations.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Identify significant changes in patient condition through data collection and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for Bon Secours Mercy Health providers or adjust hours as directed by the practice manager to meet patient care needs.
• Maintain a safe, supportive, clean, orderly, and properly equipped work area and examination rooms.
• Assist with virtual health visits, including setting up the platform, pre-charting, contacting patients to prepare them, troubleshooting, and gathering relevant patient information.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front desk workflows as needed, such as MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies and track referrals, labs, and diagnostic tests; dispose of contaminated supplies.
• Participate in ongoing training according to Bon Secours Mercy Health and market recommendations.
• Record medical history, vital statistics, and test results in medical records; obtain patient histories and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician; provide authorized prescription and refill information to pharmacies as directed by the provider.
• Collect and prepare laboratory specimens, perform routine laboratory tests and sample analyses, and clean or sterilize instruments.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Complete routine office duties, such as answering phones, taking dictation, or completing insurance forms.
• Complete required skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED