Certified Medical Assistant-Case Management

UNC Health•Rocky Mount, NC

4d•Onsite

About The Position

The Certified Medical Assistant plans, schedules, and organizes patient care in a mobile clinic setting. The role assists nurses and physicians with procedures, performs general office duties, and connects patients with resources to support their health and well-being. The position supports and extends access to integrated health services, including primary care, public health, disease management, prevention and wellness, mental health, and dental health, in partnership with other health professionals and for underserved and general populations. The role works as part of the healthcare team, providing compassionate and empathetic care while adapting communication to each individual's ability to understand. It also supports patient coordination, clinical documentation, infection control, and the preparation and maintenance of clinical spaces and supplies. Other duties may be required.

Requirements

High school graduate or GED.
Certified Medical Assistant credential.
Basic Life Support (BLS) certification.
Completion of NC Standard Core Competency training for Community Health Workers within 6 months of hire.
Community Health Worker Certification within 6 months of hire.
Two years of experience in Healthcare/Medical as a Certified Medical Technician (CMT).

Responsibilities

Plan, schedule, and organize patient care in a mobile clinic setting.
Assist nurses and physicians with procedures.
Perform general office duties and connect patients with health and well-being resources.
Support existing health services and provide integrated services in partnership with other health professionals, extending access to care for underserved and general populations.
Display a professional manner and image, demonstrate initiative and responsibility, and work as a member of the healthcare team.
Prioritize and perform multiple tasks; treat patients with compassion and empathy and adapt communication to their ability to understand.
Use professional telephone techniques and follow institutional attendance policies; make every attempt to work as requested during unusual circumstances or natural disasters.
Prepare and maintain medical records, examination and treatment areas, and supplies and equipment inventory.
Independently schedule appointments and file daily medical charts.
Accurately dictate telephone prescriptions to a pharmacy.
Coordinate patient referrals and follow-up visits according to physicians' instructions, assist physicians in obtaining needed patient records, and identify potential changes or needs in physician schedules.
Apply aseptic technique and infection-control principles.
Collect and process specimens; obtain patient history and vital signs.
Set up and clean patient rooms and prepare patients for examinations, procedures, and treatments.
Coordinate patient-care information with other healthcare providers and document according to policy.