CLINICAL SUPPORT, CMA PEDIATRIC FLOAT

GALEN MEDICAL GROUP PC•Chattanooga, TN

4d•Onsite

About The Position

Galen Medical Group is seeking a Certified Medical Assistant for a full-time float role supporting its pediatric providers in the Chattanooga region. The position may also work in the lab as needed. Pediatric experience and knowledge of pediatric immunization schedules are required. The CMA collaborates with providers to identify patient needs and support the delivery of quality medical care. The role includes collecting and documenting patient information, preparing patients and rooms for examinations and procedures, assisting providers with minor office procedures, coordinating testing and referrals, triaging patient calls, processing prescription refill requests, performing ancillary and laboratory testing, and following up with patients as directed. The CMA also provides health education, maintains a clean work area, supports process improvement, and follows clinical policies and applicable safety, privacy, and laboratory standards.

Requirements

High school graduate or equivalent.
Certified Medical Assistant credential from a nationally accredited institution.
Pediatric experience and knowledge of pediatric immunization schedules.
One year of relevant clinical medical assistant experience is required if the Medical Assistant program qualification is not met.
BLS training and certification must be maintained at all times.
Computer literacy and ability to use electronic medical records.
Ability to work in a fast-paced environment, multitask, and work as a team player.
Ability to follow clinical pathways and protocols.
Excellent customer service skills, including the ability to handle higher-stress phone calls.
Ability to work independently, exercise creativity, pay attention to detail, and maintain a positive attitude.
Ability to manage multiple and simultaneous responsibilities and complete work efficiently and on time.
Compliance with organization policies and standards, including ethical business practices, HIPAA, OSHA, and CLIA.
Pre-employment drug screening is required.

Nice To Haves

One to three years of clinical medical assistant experience.
Electronic Medical Record experience.
Previous clinical and phlebotomy experience.

Responsibilities

Verify patient information by interviewing patients, recording medical history, and confirming the purpose of visits.
Prepare patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries.
Accurately collect data and enter information into the patient’s electronic health record.
Prepare and stock examination and treatment rooms; clean and sterilize instruments.
Assist providers with minor office procedures.
Schedule outpatient testing, procedures, or surgeries.
Manage referrals, hospital admissions, testing and procedures, and pre-certification.
Triage patient phone calls according to site protocols.
Process prescription refill requests according to physician protocols.
Perform ancillary testing such as EKG, spirometry, and cryotherapy.
Perform laboratory testing, which may include rapid tests, urinalysis, bilirubin, automated CBC, and phlebotomy.
Review laboratory and test results and provide patient follow-up according to provider instructions.
Provide health education to patients as needed.
Perform duties in compliance with Galen clinical policies and OSHA standards, and comply with HIPAA and CLIA standards.
Maintain a clean and neat work area and participate in process-improvement efforts.
Assist other team members based on office demands and use supplies and equipment cost-effectively.
Maintain patient and organizational confidentiality; represent the organization professionally and handle difficult situations appropriately.
Attend staff meetings and in-services as directed, participate in performance and continuous quality improvement, and contribute to the team.
Manage multiple responsibilities and complete assignments efficiently and on time.