Certified Medical Assistant--Monroe Medical

Ochsner LSU Health System•Monroe, LA

13d

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports delivery of health care services to patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and attending physicians. Communicates by phone to address patient needs and uses company data systems to document relevant medical information. The role requires satisfactory performance of essential duties; reasonable accommodations may be made for qualified individuals with disabilities. This description summarizes the primary duties and may be changed at the employer’s discretion. The Certified Medical Assistant supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions before they leave, prepares rooms for subsequent appointments, and provides effective service in person and by phone. The role includes completing appropriate documentation, maintaining clinical knowledge and credentials through professional development, adapting communication and care to patient needs, and carrying out other related duties as assigned. The employee must comply with applicable laws, regulations, accreditation standards, and the employer’s Compliance & Privacy Program and Standards of Conduct, including promptly reporting suspected misconduct, safety issues, privacy concerns, and other compliance-related matters. This is a patient-care position involving routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste in the healthcare environment. The stated physical demands are classified as Medium Work, including exerting 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects. Remote eligibility is not established by the posting; applicants are directed to consult the job description to determine whether the position is remote or on-site.

Requirements

High school diploma.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Completion of a formal medical assistant training program.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide effective patient service and communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt conduct and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Promptly report known or suspected unethical or questionable conduct, patient or employee safety issues, privacy concerns, and other compliance-related concerns.