MEDICAL ASSISTANT/CERTIFIED MEDICAL ASSISTANT/CERTIFIED NURSE ASSISTANT

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

3d

About The Position

Mountain View Hospital is seeking a Medical Assistant, Certified Medical Assistant, or Certified Nurse Assistant to assist providers with patient care, medical record documentation, and treatment. The role obtains and processes doctors’ orders and provides customer service to patients, providers, medical staff, and others by phone and in person.

The Medical Assistant/CMA helps prepare patients and exam rooms, supports providers during examinations and treatments, documents examination and test results, manages supplies, and helps ensure clinical care and customer service meet expectations. Duties also include handling orders and laboratory documents in the electronic medical system, maintaining point-of-care documents and quality control, following sterile technique and standard precautions, and orienting and mentoring new staff.

When working as a CNA, the employee assists with patient care under nursing staff direction, takes admission and discharge vital signs, communicates relevant information to the assigned nurse, helps prepare and maintain rooms, and assists LPNs or RNs with patient discharge. The employee works as part of the care team and may assist with other duties as needed.

Requirements

• Graduation from an accredited high school program or higher.
• Certificate of training for Nurse’s Aide.
• Current BLS certification.
• Valid driver’s license.
• Experience with computers and office equipment.
• Ability to read and communicate effectively in English with hospital staff, medical staff, patients, and families.
• Understanding of medical terminology and general mathematics.
• Ability to make sound judgments, stay organized, multitask, think critically, and follow verbal and written instructions.
• Ability to concentrate for extended periods and maintain attention to detail.
• Good communication and customer service skills and the ability to work well with others.
• Ability to work as a flexible team player, work under pressure, and meet competing deadlines.
• Ability to recognize and understand laboratory complexity and reflex testing.
• Basic computer knowledge, including basic knowledge of CPSI and patient scheduling.
• Ability to handle or defuse conflict involving patients, families, and staff.

Nice To Haves

• Completion of a CMA course; preferred but not required.
• Six months of PACU or Medical-Surgical experience; preferable but not mandatory.
• Bilingual ability.

Responsibilities

• Welcome patients in person and by phone; verify patient information, obtain medical history, and confirm the purpose of visits.
• Prepare patients for visits and arrange exam rooms, instruments, supplies, and equipment.
• Ensure reports, laboratory results, and imaging are available in patient records before visits.
• Assist providers during examinations, draw up medications for injections, and document examinations, treatments, and test results.
• Relay treatment plans to the checkout receptionist.
• Inventory and replenish exam room and injection station supplies, place orders, and verify receipt.
• Help ensure patients receive competent, quality clinical care and appropriate customer service.
• Follow policies and procedures, provide age-appropriate care, and report, monitor, and manage patient and staff incidents.
• Monitor patient and physician satisfaction results.
• Follow standard precautions and use personal protective equipment as required; apply sterile technique and maintain quality control for procedures.
• Scan orders and laboratory results into the electronic medical system and print and fax laboratory reports to ordering doctors.
• Maintain point-of-care documents and perform quality control management.
• Orient and mentor new staff members.
• Provide customer service to people contacting or entering the laboratory and perform other tasks that support smooth operations.
• As a CNA, assist with assigned patient care as directed by nursing staff and obtain admission and discharge vital signs and patient signatures.
• Respect patient and family rights and follow job requirements and emergency-response protocols.
• Participate in staff meetings, in-service programs, and required education as appropriate.
• Communicate pertinent findings, problems, concerns, or ideas promptly to the assigned nurse and seek guidance when skills or knowledge are uncertain.
• Help assemble charts, stock and clean rooms and linens, record refrigerator and blanket-warmer temperatures, and assist with patient care.
• Assist LPNs or RNs with patient discharges, including verifying a stable gait, providing written discharge instructions, and verifying that the patient is not driving home.
• Work collaboratively as part of the patient-care team and assist with other duties on the unit as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off, including vacation, holidays, and sick days
• Medical paid time off
• Retirement plans, including a 401(k) with up to a 6% match
• Earned quarterly bonus program
• Education reimbursement program
• Discounts for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED