Certified Medical Assistant

Saint James Health • Newark, NJ

1d

About The Position

Saint James Health is seeking a compassionate and motivated Certified Medical Assistant to support providers and help ensure patients receive high-quality, patient-centered care. The role provides clinical and administrative support in a fast-paced Federally Qualified Health Center serving adult, pediatric, women's health, and behavioral health patients.

The Medical Assistant interacts with patients, families, guardians, and coworkers; performs clinical tasks and point-of-care testing; documents care; prepares patients and exam rooms for visits; and supports patient flow and follow-up. The role also cross-trains to assist with front-office operations, including scheduling, registration, payment collection, insurance eligibility, referrals, and records handling. The position may provide coverage to ensure appropriate staffing and assists providers, licensed nursing staff, and the Front-Office Supervisor with daily clinical operations.

Requirements

• High school diploma or GED.
• Graduation from an accredited Medical Assistant program.
• Current national Medical Assistant certification (CMA, CCMA, RMA, or equivalent).
• Current BLS/CPR certification.
• Experience using electronic medical record (EMR/EHR) systems.
• Strong communication, organizational, and customer service skills.
• Ability to handle and complete multiple tasks and assignments.
• Demonstrated active involvement as a team member.
• Ability to demonstrate knowledge and skills for care appropriate to the physical, psychological, developmental, social, educational, safety, and related needs of patients served.
• Enjoys working with children.

Nice To Haves

• Bilingual in English and Spanish and/or Portuguese.
• Prior experience in primary care, pediatrics, women's health, or a Federally Qualified Health Center.
• Experience with the EPIC electronic health record system.

Responsibilities

• Interact with patients, families, guardians, and coworkers to support care in adult medicine, pediatrics, and gynecology.
• Measure and record vital signs, blood pressure, height or length, weight, head circumference, and abdominal girth.
• Perform point-of-care testing, including EKGs, peak flow measurements, glucose and HgbA1c measurements, urinalysis, and urine HCG testing.
• Perform phlebotomy as ordered by a provider.
• Perform rapid flu, strep, RSV, and COVID-19 testing as ordered by a provider.
• Process hemoccult samples as ordered by a provider.
• Process laboratory work and follow up on results according to provider directives.
• Enter documentation in patient charts according to clinical workflows.
• Room patients by recording chief complaints and obtaining past medical, family, and social histories for provider review.
• Perform medication reconciliation for provider review.
• Accurately record meaningful-use measures within the scope of the position and certification.
• Coordinate patient flow, place patients in exam rooms when providers and nurses are ready, and notify patients and families of increased wait times.
• Maintain exam rooms, equipment, and toys; clean exam rooms after visits according to Saint James Health infection-control policies and procedures.
• Follow opening and closing procedures, restock exam rooms, and assist in maintaining stock levels.
• Perform pre-visit planning by ensuring results and medical reports are scanned into charts for provider review; contact offices, hospitals, and imaging centers for reports.
• Manage designated EPIC work queues and in-baskets after training.
• Cross-train to assist with front-office work, including answering telephones, scheduling patients, completing registration, distributing and submitting faxes, filing, and scanning.
• Collect copayments and account balances, post payments, reconcile payments accurately, and print payment batches.
• Secure insurance referrals and verify active insurance eligibility.
• Collect self-pay balances for services according to the time-of-service discounted fee schedule.
• Provide coverage to ensure proper staffing when necessary.
• Assist providers, licensed nursing staff, and the Front-Office Supervisor with daily clinical operations.
• Perform opening and closing responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED