Certified Medical Assistant II

OU Health•Oklahoma City, OK

About The Position

The Certified Medical Assistant II works alongside physicians and advanced practice providers to provide direct patient care in accordance with state and federal guidelines. In the ambulatory setting, the role combines clinical and administrative duties with helping patients feel at ease and understand provider instructions. The position is safety-sensitive under Oklahoma law and subject to a zero-tolerance drug and alcohol standard.

Requirements

High school diploma or GED.
Three to five years of experience in patient care as a medical assistant or similar patient-care role.
Basic Life Support certification from the American Heart Association, required upon hire.
One of the following certifications, required upon hire: Medical Assistant (American Medical Technologists); Registered Medical Assistant (American Association of Medical Personnel); Registered Medical Assistant (American Allied Health); Certified Medical Assistant (American Association of Medical Assistants); Certified Clinical Medical Assistant (National HealthCareer Association); National Certified Medical Assistant (National Center for Competency Testing); or Nationally Registered Certified Medical Assistant (National Association for Health Professionals).
Advanced knowledge of medical terminology.
Ability to interact professionally with healthcare practitioners and patients, and to communicate information effectively.
Ability to observe and obtain information from all relevant sources.
Ability to work independently and as part of a team.
Detail-oriented approach and ability to complete work tasks.
Ability to maintain composure in difficult situations and be understanding and sensitive to others' needs.

Nice To Haves

Completion of an accredited Medical Assistant Program.

Responsibilities

Provide direct patient care, including taking vital signs and patient histories, performing venipuncture, and handling lab, x-ray, referral, and patient-message tasks as directed by a provider or clinical supervisor.
Adhere to applicable National Patient Safety Goals and standard precautions.
Contribute to patient assessment and reassessment; monitor and document patient status.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport medications, instruments, and supplies as needed.
Stock exam rooms, take inventory, and order supplies.
Arrange scheduling with other healthcare professionals and facilities.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, education needs, nutritional status, and potential complications.
Clean, sterilize, and/or high-level disinfect scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Participate in developing, implementing, and evaluating the plan of care, including administering directed oral, intramuscular, intradermal, and subcutaneous medications, excluding narcotics.
Reinforce patient education about medications, post-surgical care, special diets, and treatment-plan changes.
Transmit prescription refills as directed.
Arrange hospital admissions and patient care services.
Precept new medical assistants when assigned.
Participate in daily compliance audits, chart checks, and safety-event reporting.
De-escalate patient concerns.