Certified Medical Assistant II

OU Health•Oklahoma City, OK

About The Position

The Certified Medical Assistant II works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. In the ambulatory setting, the position performs clinical and administrative duties and helps patients feel at ease and understand provider instructions. The role includes patient assessment and monitoring, clinical support, care coordination, patient education, and maintaining a safe and compliant care environment.

Requirements

High school diploma or GED.
Three to five years of experience in patient care as a medical assistant or in a similar patient-care role.
Basic Life Support certification from the American Heart Association upon hire.
Upon hire, hold one of the following certifications: Medical Assistant (AMT); Registered Medical Assistant (American Association of Medical Personnel); Registered Medical Assistant (American Allied Health); Certified Medical Assistant (AAMA); Certified Clinical Medical Assistant (National HealthCareer Association); National Certified Medical Assistant (NCCT); or Nationally Registered Certified Medical Assistant (National Association for Health Professionals).
Advanced knowledge of medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to communicate information effectively.
Ability to observe and obtain information from all relevant sources.
Ability to work independently and as a member of a team.
Detail-oriented, with the ability to complete work tasks.
Ability to maintain composure in difficult situations.
Ability to be understanding and sensitive to the needs of others.

Nice To Haves

Completion of an accredited Medical Assistant Program.

Responsibilities

Provide direct patient care, including taking vital signs and patient histories, performing venipuncture, and supporting lab, x-ray, referral, and patient-message activities as directed by a provider or clinical supervisor.
Adhere to applicable National Patient Safety Goals and standard precautions.
Contribute to patient assessment and reassessment; monitor and document patient status.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport medications, instruments, and supplies as needed.
Stock exam rooms, take inventory, and order supplies.
Schedule arrangements with other healthcare professionals and facilities.
Assist with procedures, maintain a sterile field, and label specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, education needs, nutritional status, and potential complications.
Clean, sterilize, and/or perform high-level disinfection of scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Participate in developing, implementing, and evaluating the plan of care, including administering oral, intramuscular, intradermal, and subcutaneous medications (excluding narcotics) as directed by a physician or physician assistant.
Reinforce patient education about medications, post-surgical care, special diets, and changes in treatment plans.
Transmit prescription refills as directed.
Arrange hospital admissions and patient care services.
Precept new medical assistants as needed.
Participate in daily compliance audits, chart checks, and safety-event reporting.
De-escalate patient concerns.