Certified Medical Assistant II

OU Health•Oklahoma City, OK

About The Position

The Certified Medical Assistant II works alongside physicians and Advanced Practice Providers to provide direct patient care in accordance with state and federal guidelines. In the ambulatory setting, the role combines clinical and administrative duties with helping patients feel at ease and understand provider instructions. The position supports patient assessment, care planning, procedures, patient education, medication administration as directed, scheduling, and clinic operations. It also includes safety and compliance activities, maintaining supplies and equipment, and may involve precepting new medical assistants.

Requirements

High school diploma or GED.
Three to five years of experience in patient care as a medical assistant or in a similar patient care role.
Basic Life Support certification from the American Heart Association, required upon hire.
One of the following certifications, required upon hire: Medical Assistant (AMT); Registered Medical Assistant (American Association of Medical Personnel); Registered Medical Assistant (American Allied Health); Certified Medical Assistant (AAMA); Certified Clinical Medical Assistant (National HealthCareer Association); National Certified Medical Assistant (NCCT); or Nationally Registered Certified Medical Assistant (National Association for Health Professionals).
Advanced knowledge of medical terminology.
Ability to interact professionally with healthcare practitioners and patients and communicate information effectively.
Ability to observe and obtain information from relevant sources.
Ability to work independently and as part of a team.
Attention to detail and ability to complete work tasks.
Ability to maintain composure in difficult situations and show understanding and sensitivity to others.

Nice To Haves

Completion of an accredited Medical Assistant Program.

Responsibilities

Provide direct patient care, including taking vital signs and patient histories, venipuncture, laboratory and x-ray services, referrals, and patient phone messages as directed by a provider or clinical supervisor.
Adhere to applicable National Patient Safety Goals and standard precautions.
Contribute to patient assessment and reassessment; monitor and document patient status and relevant information, including lab values, pain levels, education needs, nutritional status, and potential complications.
Manage a large call volume with excellent telephone etiquette and organize workflow to meet patient needs in a timely manner.
Retrieve and transport medications, instruments, and supplies as needed.
Stock examination rooms, take inventory, and order supplies.
Arrange schedules with other healthcare professionals and facilities, hospital admissions, and patient care services.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Clean, sterilize, and/or perform high-level disinfection of scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Participate in developing, implementing, and evaluating the plan of care, including administering non-narcotic oral, intramuscular, intradermal, and subcutaneous medications as directed by a physician or physician assistant.
Reinforce patient education about medications, post-surgical care, special diets, and changes in treatment plans.
Transmit prescription refills as directed.
May precept new medical assistants.
Participate in daily compliance audits, chart checks, and reporting safety events.
De-escalate patient concerns.