Certified Medical Assistant (CMA) - Roper St. Francis Express Care - University Boulevard

Roper St. Francis Healthcare • North Charleston, SC

3d • Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and indirect patient care within the scope of practice and in accordance with quality standards. Under a provider’s direction, the Medical Assistant gathers and documents patient information, including vital signs and chief complaints; participates in care planning and implementation; and administers ordered medications within Medical Assisting scope and state guidelines. This role supports adult and geriatric patients in an express care clinic that is open seven days a week from 8:00 a.m. to 8:00 p.m. The schedule consists of three 12-hour shifts, 7:45 a.m. to 8:00 p.m., with rotating weekends.

The position also supports virtual visits, electronic health records, clinical and administrative workflows, and a clean, safe care environment. The employee may travel to other facilities or adjust hours as directed by the practice manager to meet patient care needs. The role involves a general office environment and may include exposure to high stress, interruptions, noise, body fluids, infectious materials, hazardous substances, adverse weather, and other workplace hazards. Universal precautions and personal protective equipment are required.

Applicants must meet the applicable education and certification requirements for South Carolina. High school or GED is required. An active qualifying Medical Assisting certification is required; BLS certification is required at hire for Roper St. Francis Healthcare locations. South Carolina applicants must also have completed one of the listed qualifying Medical Assistant education or training programs.

Requirements

• Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA. NRCMA is not accepted in South Carolina; ABR-OE is also not accepted in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• High school diploma or GED.
• For South Carolina, completion of an accredited Medical Assistant post-secondary education program, a qualifying South Carolina Department of Education-approved career and technical education health sciences program, a U.S. military medical assisting program, a U.S. Department of Labor-approved registered apprenticeship, or a healthcare-employer-delivered training program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to perform the physical and sensory tasks listed for the role, including manual dexterity, reaching above shoulder level, repetitive arm and hand movements, finger dexterity, color vision, and far and near acuity.
• Ability to exercise universal precautions and use personal protective equipment and devices.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program outside South Carolina.
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS certification at hire is preferred at BSMH.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient information and identify significant changes in a patient’s condition, reporting them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Provide excellent care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Bring patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust work hours as directed by the practice manager to meet patient care needs.
• Keep work areas, examination rooms, supplies, and equipment clean, orderly, safe, available, and functioning properly.
• Support virtual health visits by setting up the visit platform, pre-charting, contacting patients to prepare them, troubleshooting issues, and gathering chief complaints, health maintenance information, medication reviews, and other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including patient registration, scheduling, phone triage, cash handling, check-in/check-out, and MyChart requests.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals and laboratory and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results in medical records.
• Interview patients, obtain medical information, and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists and assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED