Certified Medical Assistant (CMA) - Express Care Johns Island

Roper St. Francis Healthcare•Johns Island, SC

2d•Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in accordance with standards of quality. Under provider direction, the Medical Assistant contributes to completing the patient’s chief complaint by collecting measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within Medical Assisting scope and state guidelines. The role supports patient examinations, provider workflows, clinical and administrative operations, and virtual health visits. The Medical Assistant documents accurately in electronic records, manages messages under provider instructions, follows up on orders and referrals, and may perform front-desk duties. The position is based at the Johns Island Express Care clinic, which is open 8:00 a.m.–8:00 p.m. daily. The schedule is three 12-hour shifts from 7:45 a.m.–8:00 p.m., with rotating shifts and weekends. Travel to other facilities or adjusted hours may be required as directed to meet patient-care needs. The work involves a general office environment and may include high stress, fluctuating workloads, interruptions, periods working alone, exposure to noise, bright lights, bodily fluids, infectious materials, limited hazardous substances, and adverse weather. Employees must follow infection-control policies and use universal precautions and personal protective equipment.

Requirements

Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. NAHP certification is not accepted in South Carolina.
If the incumbent is unable to obtain Medical Assistant certification, ABR-OE may be acceptable; this is not accepted in South Carolina.
Basic Life Support (BLS) certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations.
High school diploma or GED is required.
For South Carolina, completion of one of the specified qualifying Medical Assistant education or training programs is required: an accredited post-secondary Medical Assistant program; an approved South Carolina Department of Education career and technical education health sciences program; a U.S. military Medical Assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program; or a health-care-employer training program aligned to a nationally accredited certification exam.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

Completion of an externship or clinical lab training.
One year of recent Medical Assisting experience.
Completion of an accredited post-secondary Medical Assistant education program is preferred in all states except South Carolina.
BLS certification is preferred at hire at BSMH, and required before independent patient care.

Responsibilities

Understand and comply with the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrate standards of excellence in interactions with internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines.
Escort patients to examination rooms and prepare them for the physician.
Travel to other facilities or adjust hours as directed to meet patient-care needs.
Maintain clean, orderly, safe work areas, examination rooms, and equipment, and ensure supplies and equipment are available and functioning.
Assist patients and providers with virtual health visits, including setup, pre-charting, patient preparation, troubleshooting, and collection of relevant patient information.
Document accurately and appropriately in electronic medical records.
Manage electronic health record inbox messages according to the provider’s verbatim instructions.
Perform front-desk workflows as needed, including patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
Record medical histories, vital statistics, and test results; interview patients and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician and provide authorized prescription or refill information to pharmacies as directed by the provider.
Collect and prepare blood, tissue, or other laboratory specimens; perform routine laboratory tests and sample analyses.
Explain treatment procedures, medications, diets, and physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.