Medical Assistant Certified (CMA) - Tidewater Internal Medicine - St. Francis Medical Office Building

Roper St. Francis Healthcare•Charleston, SC

1d•Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant gathers information related to the patient’s chief complaint, documents patient and family needs, participates in planning and implementing care, and administers ordered medications within the Medical Assisting scope and state guidelines. The role supports patients across infant, child, adult, and geriatric populations. The position is based at Tidewater Internal Medicine in the St. Francis Medical Office Building in Charleston, South Carolina. The schedule is 40 hours per week, Monday through Friday, 7:30 a.m. to 5:00 p.m. The role may require travel to other facilities or schedule adjustments to meet patient-care needs, as directed by the practice manager. Work takes place in a general office environment and can involve high stress or fluctuating workloads, noise, bright lights, interruptions, and exposure to body fluids or other limited hazards. Employees must follow infection-control policies and use universal precautions and personal protective equipment. High school or GED education and an active Medical Assisting certification from an accepted organization are required. South Carolina also requires completion of one of the specified qualifying medical-assisting education or training programs. Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations. Externship or clinical lab training and one year of recent Medical Assisting experience are preferred. Roper St. Francis Healthcare describes its benefits as including competitive pay, incentives, referral bonuses, a 403(b) with employer contributions when eligible, medical, dental, vision and prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts, paid time off, parental and FMLA leave, short- and long-term disability, tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

Requirements

High school diploma or GED.
Active Medical Assisting certification from an accepted organization: CMA, RMA, CCMA, NCMA, or NRCMA. ABR-OE may be acceptable if the incumbent cannot obtain MA certification; the posting notes that ABR-OE is not accepted in South Carolina.
In South Carolina, completion of one of the qualifying programs is required: an accredited post-secondary Medical Assistant program; a South Carolina Department of Education-approved career and technical education health sciences program; a military-provided medical assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program in medical assisting; or a health-care-employer training program that aligns with a nationally accredited certification exam.
American Heart Association Basic Life Support certification is required at hire for Roper St. Francis Healthcare locations; the posting specifies it is required before independent patient care at BSMH.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
Ability to exercise universal precautions, use personal protective equipment and devices, and follow infection-control policies.

Nice To Haves

Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
Completion of externship or clinical lab training.
One year of recent Medical Assisting experience.
BLS certification is preferred at hire for BSMH.

Responsibilities

Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in patient condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrate standards of excellence in interactions with internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
Escort patients to examination rooms and prepare them for the physician.
Travel to other facilities or adjust work hours as directed by the practice manager to meet patient-care needs.
Maintain clean, orderly, safe work areas, exam rooms, and equipment, and ensure supplies and equipment are available and functioning properly.
Support virtual health visits by setting up the platform, pre-charting, contacting patients to confirm readiness, troubleshooting, and gathering relevant patient details before the visit.
Document accurately and appropriately in electronic medical records.
Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
Perform front-desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
Record patient medical histories, vital statistics, and test results in medical records.
Interview patients, obtain medical information, and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
Provide authorized prescription and drug-refill information to pharmacies as directed by the provider.
Explain treatment procedures, medications, diets, and physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.