Medical Assistant Certified (CMA) - Tidewater Internal Medicine - St. Francis Medical Office Building

Roper St. Francis Healthcare • Charleston, SC

2d • Onsite

About The Position

The Medical Assistant Certified is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant helps complete the patient’s chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in care planning and implementation; and administers ordered medications within the Medical Assisting scope and state guidelines.

The position supports patients and providers in a clinical and administrative capacity, including preparing patients for examinations, documenting in electronic medical records, assisting with virtual health visits, managing provider-directed in-basket messages, and following up on orders, appointments, referrals, and visits. The Medical Assistant may also perform front desk workflows and other duties needed to support patient care and daily operations. The role serves infants, children, adults, and geriatric patients.

Requirements

• Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. NRCMA is not accepted in South Carolina.
• ABR-OE may be acceptable if the incumbent is unable to obtain MA certification; it is not accepted in South Carolina.
• BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• High school diploma or GED is required.
• In South Carolina, completion of one of the specified qualifying medical assisting education or training programs is required.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program is preferred outside South Carolina.
• Completion of an externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS Basic Life Support is preferred at hire at BSMH.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Identify significant changes in patient condition through data collection and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills in accordance with departmental competency guidelines and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for providers or adjust hours to meet patient care needs when directed by the practice manager.
• Maintain a safe, supportive, clean, orderly, and functional work area, examination rooms, equipment, and supplies.
• Assist patients and providers with virtual health visits, including platform setup, pre-charting, patient preparation, troubleshooting, and collection of relevant patient details before the visit.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front desk workflows as needed, such as MyChart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results in medical records.
• Interview patients, obtain medical information, and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED