Certified Medical Assistant Care Guide
About The Position
The Certified Medical Assistant Care Guide supports patients throughout the full outpatient visit, including registration, payment collection, rooming, assisting providers with care and treatment, discharge, and follow-up. The Care Guide accompanies patients and their secondary guests before, during, and after visits to support clinical excellence, reduce treatment times, and improve the patient experience. The role rotates between front-office and back-office duties and performs clinical functions in a clinic setting. It requires applying relevant standards, resources, and data; sound judgment and discretion; diplomacy and decision-making; and a customer-service orientation. The Care Guide acts as a patient advocate and maintains ongoing contact with providers, patients, their families or significant others, community agencies, patient-care staff, and management. Floating to different facilities is required based on business needs.
Requirements
- High school diploma or GED and completion of a Medical Assistant training program; alternatively, at least six months of experience in a Certified Medical Assistant role or proof of completion of an on-the-job certified medical assisting training or education program at another healthcare organization.
- Current certification from one of the approved agencies: AAMA (CMA), AMT or AAH (RMA), NCCT (NCMA), NHA (CCMA), or NAHP (NRCMA).
Nice To Haves
- Previous experience as a medical office assistant, CNA, or equivalent.
- Previous experience with electronic health records or phlebotomy.
- For work in a Rural Health Clinic setting, BLS certification through the American Heart Association is required.
Responsibilities
- Register patients and collect payments.
- Room patients and assist providers with care and treatment.
- Discharge patients and provide follow-up.
- Accompany patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and improve the patient experience.
- Rotate between front-office and back-office duties in the outpatient management of patients.
- Perform clinical functions in a clinic setting using applicable standards, resources, and data.
- Act as a patient advocate and maintain contact with providers, patients, families or significant others, community agencies, patient-care staff, and management.
- Float to various facilities based on business needs.
Benefits
- Comprehensive total rewards package including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
