Sales Associate COLOR & CURL CONCIERGE 86066
About The Position
The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share. The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills – elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.
Requirements
- High school diploma or equivalent
- Must be 18 years of age or older
- Ability to communicate with customers, co-workers, and management in a clear, concise manner
- Must be available to meet the scheduling needs of the business
- Ability to execute product knowledge from training to support with customer service
- Ability to explain product labels
- Can follow direction and perform other duties as assigned by Manager
- Comprehensive knowledge of iPad and navigation of the internet and social media platforms
- Ability to present a professional image and interact positively with the public
Nice To Haves
- 1+ year retail sales/customer service experience preferred
Responsibilities
- Provide an optimal customer experience and create customer retention by utilizing selling behaviors, company sales directives, and omni-channel strategies.
- Ensure all customer transactions are complete and accurate to drive incremental sales.
- Deliver behaviors consistent with driving desired client survey scores and reviews.
- Determine customer color and care related needs, and offer professional advice and recommendations.
- Assist the team with meeting or exceeding specific hair color sales goals.
- Generate cross-category sales by introducing new categories to each conversation.
- Record all sales in the POS and handle all monetary transactions accurately and efficiently.
- Complete daily paperwork and reporting and make bank deposits, when needed.
- Price merchandise, process back stock, assist with shipment processing and housekeeping duties.
- Support with planograms, as needed.
- May open and close the store.
- Establish technical expertise pertaining to products, policies, and programs.
- Complete all training programs, as directed.
- Be a continuous learner to stay current on trends in the industry.
- Be committed to ongoing training & education.
- Work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance.
- Collaborate with a wide number of customers and co-workers on a regular basis.
- Assist Store Manager with onboarding and training needs of new associates.
- Mentor other associates to elevate hair color knowledge.
- Be an advocate for diversity, inclusion, and belonging.
- Compliance with and knowledge of all safety and loss prevention policies.
- Compliance with all inventory control procedures & hazardous material.
Benefits
- Generous product discount
- Free sample products
- Guided learning and certification courses
- Ample opportunity for growth
- Competitive benefits package for part-time associates
- Medical insurance with pharmacy benefits
- Dental & vision insurance
- 401k retirement plan
- Eighty (80) to one-hundred and sixty (160) hours of vacation time each year (based on years of service)
- Supplemental life insurance
- Associate advocacy benefits
- Voluntary benefits from accident insurance to identity theft protection to pet insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
