Certification Compliance Supervisor
About The Position
The New York City Department of Small Business Services (SBS) works to unlock economic potential and create economic security for New Yorkers by connecting them to good jobs, supporting stronger businesses, and building a fairer economy across the five boroughs. The Division of Economic and Financial Opportunity promotes a competitive and diverse business environment, with an emphasis on historically underserved groups and their meaningful participation in government procurement. Its goals include increasing and retaining certified minority- and women-owned business enterprises (M/WBEs), helping them win government contracts, and increasing their participation in public and private contracting. Reporting to the Executive Director, the Certification Compliance Supervisor supervises the Certification team and supports the evaluation and administration of SBS certification programs, currently including M/WBE, Locally Based Enterprise (LBE), and Emerging Business Enterprise (EBE). The position reviews applications and makes or supports final eligibility determinations, oversees caseloads and processing times, and helps ensure that staff make sound certification decisions. The role also supports improvements to certification policy, systems, partnerships, and unit performance. The position may be eligible for remote work up to two days per week under the City and DC37 Remote Work Pilot Program. The role requires a strong in-person presence, travel around New York City's five boroughs, and on-site engagements as needed.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
- All candidates must have at least one year of experience in community work or community-centered activities as described in the qualifications.
Responsibilities
- Review certification applications and make final eligibility determinations based on submitted documentation and information.
- Conduct site visits to certification applicants’ places of business as necessary.
- Draft certification denial and revocation letters for the Executive Director’s review.
- Supervise Certification team staff and ensure sound judgment in evaluating small businesses for the M/WBE, LBE, and EBE certification programs.
- Oversee the Certification team’s caseload and maintain adequate application processing times.
- Make final determinations on certification applications evaluated by Certification team staff, together with the Executive Director.
- Review and finalize denial and revocation letters drafted by Certification team staff.
- Manage staff schedules and performance to ensure site visit targets are met.
- Assist in developing strategies to improve overall Certification Unit performance.
- Assist the Executive Director and SBS Legal team in developing and implementing regulatory and other changes to certification processes or policy.
- Work with the Executive Director and Strategy & Analytics Unit to address technical issues with the NYC Online Certification Portal, certification application and management system, and other tracking systems or mechanisms.
- Collaborate with the Executive Director and SBS Units to develop and maintain relationships with regional certifying partners, improve reciprocity agreements, and streamline certification processes.
- Conduct certification presentations and trainings for internal and external stakeholders, including potential applicants.
- Represent the agency at external events.
- Maintain sensitive client data securely and appropriately.
- Provide excellent customer service and interactions with clients.
- Assist with special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
