Centralized Store Manager

Extra Space Storage • Bedford, IN

23h • Onsite

About The Position

The Centralized Store Manager remotely manages the customer experience, sales, account management, and operational performance of multiple assigned Extra Space Storage locations. The role works with customers, field employees, vendors, and support teams to coordinate property needs and ensure locations meet company operational and customer-service standards. The position is based at a designated office and requires regular onsite attendance; it is not a remote or work-from-home opportunity.

The work primarily involves remote customer communication and computer-based systems, including sales, account management, collections, administrative tasks, and coordination with onsite and field employees. The manager must handle multiple stores, customers, and operational priorities while working regularly with Store Managers, District Managers, and other employees to support property needs and resolve store-level issues.

Requirements

• At least 2 years of customer service experience.
• High school diploma or GED.
• Current valid driver's license and access to a reliable personal vehicle if travel to other sites is needed, except in New York City and Brooklyn.
• Ability to manage multiple stores, customers, and operational priorities simultaneously.
• Ability to perform repetitive typing and to talk, hear, grasp, and feel.
• Close visual acuity to perform work at a computer terminal.

Nice To Haves

• Leadership experience.
• Sales experience.
• Experience in self-storage, property management, retail, hospitality, or multi-location customer service.
• College education.

Responsibilities

• Provide customer support across assigned locations, answer questions, resolve concerns, and help customers choose storage solutions.
• Drive sales by responding to inquiries, following up on reservations and leads, converting rental opportunities, and identifying solutions that meet customer needs.
• Oversee administrative tasks across assigned stores, including maintaining auction files, following up on delinquent accounts, monitoring store activity, and completing operational tasks.
• Manage auction and lien processes, including maintaining accurate and compliant files, communicating with customers, coordinating field requirements, and completing related tasks accurately and on time.
• Partner with onsite employees, District Managers, and other teams to coordinate property needs requiring in-person support, including cleanliness, maintenance, lock checks, safety concerns, and customer needs.
• Follow up on maintenance and property issues to help maintain standards for cleanliness, safety, and property appearance.
• Provide direction and communication when onsite support is needed, and follow through to ensure issues are resolved.
• Coordinate maintenance and vendor activity across multiple locations, including obtaining estimates, scheduling work, monitoring completion, and processing or following up on invoices.
• Maintain knowledge of assigned stores, customers, operational needs, and performance opportunities while managing multiple locations remotely.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours supporting work/life balance.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED