Centralized Operations Manager

Bank of America•Fredericksburg, VA

2d•$134,600 - $172,500•Onsite

About The Position

The Centralized Operations Manager leads and develops Operations Analysts through a centralized operating model intended to drive consistent execution, operational rigor, and strong performance across Financial Centers and Markets. The role connects Regional leadership with the National Operations organization, ensuring field execution aligns with enterprise standards, priorities, and practices. It leads the evolution of the Operations Analyst operating model to strengthen execution, reduce variability, and support sustained business and client outcomes, while enabling Financial Center employees and leaders to focus on client relationships. The role partners with Regional Operations Managers, Region Executives, Performance Managers, and enterprise partners to translate national strategies and policies into field execution. It uses performance management, data, metrics, and field insights to reinforce operational standards, identify opportunities, manage risk, and support leadership decisions. The position may also have responsibilities for managing associates and includes people leadership, coaching, risk management, process improvement, talent development, and financial stewardship.

Requirements

At least 5 years of people management experience.
Experience managing a large geography.
Ability to travel up to 60%.
Ability to build trusted relationships with key partners and clients.
Ability to act as a change agent and work in a fast-paced environment.
Ability to assess partners’ businesses, priorities, and challenges and execute accordingly.
Ability to attract, recruit, and retain an effective operations team.
Good judgment and experience making timely, effective decisions.
Effective communication at all organizational levels, including communicating strategic plans and tactical goals to team members.
Self-motivated, strong work ethic, and focus on results.
Ability to collaborate and build relationships in a matrix environment.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
Effective time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
Proficiency with computer skills and professional programs such as Microsoft Office.
Ability to assess end-to-end processes across multiple business units and identify opportunities for efficiency and standardization.
Ability to influence senior stakeholders to adopt best practices.
Control-focused mindset and strong understanding of operational, regulatory, and reputational risks.
Ability to work in a team environment with a focus on high-quality execution.
Strong analytical, problem-solving, and conceptual thinking skills.
Project management experience.
Experience working with enterprise operational, process, and control frameworks.
Ability to manage competing priorities in a fast-paced environment.
People leadership, coaching, and performance management capabilities.
Experience leading through organizational or operating model change.
Strong partnership and relationship management skills.
Data-driven decision-making and performance-monitoring capabilities.
High school diploma, GED, secondary school qualification, or equivalent.

Responsibilities

Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations.
Evolve and elevate the Operations Analyst operating model by reinforcing standardized practices, tools, and accountability across regions.
Partner with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership.
Translate national operational strategies, policies, and initiatives into effective and consistent field execution through the Operations Analyst team.
Provide ongoing performance management, inspection, and feedback to reinforce operational rigor, risk discipline, and continuous improvement.
Use data, metrics, and field insights to identify trends, gaps, and opportunities across regions; escalate issues and influence resolution as appropriate.
Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation.
Support audit, risk, and compliance activities affecting Operations Analysts, including preparation, response, and remediation follow-through.
Collaborate with Risk, Compliance, Business Controls, and enterprise partners to support delivery of operational initiatives.
Contribute stakeholder materials, reporting, and operational insights for regional and national leadership decision-making.
Model an inclusive environment for employees and clients.
Promote process knowledge, operational excellence, simplicity, data-based decision-making, innovation, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy, priorities, and contributions.
Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
Coach and provide feedback to motivate, differentiate, and improve employee performance.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver business outcomes by prioritizing, inspecting, and appropriately delegating team work.