Centralized Scheduling Representative

Brightli • Springfield, MO

1d

About The Position

The Centralized Scheduling Representative serves as a welcoming first point of contact for clients seeking outpatient and psychiatric services. In a fast-paced call center role, the representative assesses client needs, coordinates appointments, and provides compassionate, professional support. The role works with a collaborative team to create a positive experience for each client.

The position is based in Springfield, Missouri, in the Centralized Scheduling department, and is full-time. It includes sedentary work, primarily sitting, with occasional walking or standing and repetitive hand, finger, and arm movements for typing or writing.

Requirements

• High school diploma or GED.
• Demonstrated customer service orientation and excellent oral, written, and interpersonal communication skills.
• Strong typing and computer skills, including the ability to navigate multiple systems accurately.
• Ability to manage multiple priorities, work effectively with minimal day-to-day instruction, and contribute as a dependable team member.
• Flexibility to support multiple work locations as assigned.
• Current driver’s license, acceptable driving record, reliable transportation, and current auto insurance.
• Successful completion of required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Answer incoming calls, assess clients’ needs, and connect callers with appropriate staff or services in a courteous and professional manner.
• Respond to routine and crisis-related calls using sound judgment, compassion, and appropriate urgency.
• Schedule first-time appointments for Outpatient and Psychiatric Services while maintaining an accurate and efficient appointment system.
• Verify client insurance eligibility and referral sources using designated websites and software systems.
• Complete clerical and administrative tasks, including sending appointment letters and reminders, maintaining files and activity logs, generating reports, and entering information into tracking systems.
• Protect client privacy and confidentiality by following HIPAA requirements.
• Collaborate with team members and complete additional responsibilities assigned by the supervisor.

Benefits

• Employee Assistance Program with 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED