Centralized Scheduler (UPMC) Hanover, PA

Select Medical•Hanover, PA

2d•Remote

About The Position

UPMC Select Physical Therapy is seeking a full-time, remote Centralized Scheduler to help create a positive first experience for patients referred to outpatient physical therapy. The role supports efficient office operations by promptly contacting potential patients and referral sources, scheduling procedures accurately, and communicating visit information and preparation instructions. The scheduler also assists with pre-registration, obtains relevant clinical and insurance information, coordinates with center teams and leadership, and works with marketing to support referral opportunities.

Requirements

High school diploma or GED.
Two years of customer service experience in the healthcare field.
Experience in healthcare scheduling, customer service, or a call center environment.
Excellent communication and interpersonal skills.
Strong attention to detail and commitment to accuracy.
Ability to multitask, stay organized, and adapt to changing needs.
Positive, patient-focused mindset.

Nice To Haves

Industry-specific customer service certification.
Associate or bachelor's degree, or two years of experience in a similar role.

Responsibilities

Work as a team to ensure the office operates efficiently and calls are made promptly to potential patients and referral sources.
Schedule procedures accurately.
Communicate with patients, families, and healthcare team members about visit times, expectations, facility directions, and how to access new-patient paperwork online.
Request an accurate clinical history as necessary for an exam.
Provide procedure instructions and specific preparation information to the person scheduling the procedure.
Review scheduled appointments for completeness.
Assist with pre-registration by obtaining demographic and insurance information.
Receive physician orders and schedule procedures by telephone and electronic media.
Obtain provisional diagnoses, physician orders, and patient histories to substantiate requested treatment.
Communicate scheduling concerns to the Center Manager or market leader.
Communicate scheduled appointments to center team members and scan supporting documentation.
Call patients to schedule pre-surgical Prehab appointments.
Work with the marketing department to develop referral sources and report barriers to receiving referrals.
Perform other duties as assigned.