Centralized Scheduler (UPMC) Hanover, PA

Select Physical Therapy•Hanover, PA

3d•$18 - $19•Remote

About The Position

UPMC Select Physical Therapy is seeking a full-time, remote Centralized Scheduler to create a positive first experience for people referred to outpatient physical therapy. The scheduler supports efficient office operations by promptly contacting potential patients and referral sources, arranging procedures and appointments, helping with pre-registration, and communicating accurate visit information to patients and care teams. The role also involves coordinating with center staff and the marketing department, and reporting scheduling or referral barriers. Compensation is $18 per hour.

Requirements

High school diploma or GED.
Two years of customer service experience in the healthcare field.
Excellent communication and interpersonal skills.
Strong attention to detail and commitment to accuracy.
Ability to multitask, stay organized, and adapt to changing needs.
Positive, patient-focused mindset.
Experience in healthcare scheduling, customer service, or a call center environment is identified as relevant experience.

Nice To Haves

Industry-specific customer service certification.
Associate or bachelor's degree, or two years of experience in a similar role.

Responsibilities

Work as part of a team to keep office operations efficient and make timely calls to potential patients and referral sources.
Schedule procedures accurately and review scheduled appointments for completeness.
Communicate with patients, families, and healthcare team members about appointment times, visit expectations, facility directions, and how to access new-patient paperwork online.
Request accurate clinical history when needed and provide procedure instructions and preparation details.
Assist with pre-registration by obtaining demographic and insurance information.
Receive physician orders and schedule procedures by telephone and electronic media.
Obtain provisional diagnoses, physician orders, and patient histories to support requested treatment.
Communicate scheduling concerns to the Center Manager or market leader.
Share scheduled appointments with center team members and scan supporting documentation.
Call patients to arrange pre-surgical Prehab appointments.
Work with the marketing department to develop referral sources and report barriers to receiving referrals.
Perform other duties as assigned.