Centralized Leasing Specialist

Hunt Military Communities•Alpharetta, GA

About The Position

The Centralized Leasing Specialist supports centralized leasing operations for the Hunt Military Communities portfolio under the guidance of the Revenue Manager and in collaboration with Directors of Operations. The role focuses on responding promptly to inbound marketing leads, converting prospective residents, coordinating leasing functions with assigned property management teams, and delivering exceptional customer service. The specialist also contributes insights to improve the online presence and support business growth through effective communication and data analysis. The position requires strong communication skills, a customer-centric approach, and a proactive focus on lead conversion. It includes prospect engagement, virtual property tours, application support, call queue monitoring, accurate CRM and property-management-system records, coordination of home offers and move-in dates, market analysis, and administrative and reporting duties. The specialist maintains regular daily office hours and agrees to flexible or extended hours when business needs require.

Requirements

High school diploma or GED.
At least 1 year of experience working with computers and typical office software, including email, Word, Excel, and internet browsers.
At least 1 year of previous leasing experience.
At least 1 year of previous sales experience.
Good judgment and discretion when handling highly confidential information.
Strong written and verbal communication skills and the ability to communicate clearly and professionally with people at all levels.
Ability to manage multiple priorities and tight deadlines in a fast-paced environment.
Professionalism, a strong work ethic, responsibility, and integrity.
Strong customer service skills.
Ability to resolve problems independently and responsibly.
Reliability, self-motivation, teamwork, attention to detail, and strong communication, client-management, and business-literacy skills.
Discretion and the ability to maintain a professional attitude and appearance.
Initiative in identifying and anticipating client needs and making recommendations for implementation.

Nice To Haves

Associate's degree in Business Administration, Property Management, or another related discipline.
At least 1 year of previous call center experience.

Responsibilities

Manage activities related to centralized home leasing, including generating and handling traffic, qualifying prospects, following up, assisting with applications, and offering homes.
Maintain professional, courteous, and open communication with associates and prospective residents; support leasing, help resolve resident issues, prepare correspondence, and keep accurate records.
Answer incoming calls and respond appropriately to prospect, resident, and service-request calls.
Identify prospective residents’ needs and preferences, conduct virtual property tours, market amenities, and work to close sales and maintain occupancy.
Assist prospects with applications, complete lease applications, support verification, and notify prospects of decisions.
Perform leasing functions in software systems and complete prospective-resident documentation.
Monitor call center queues to ensure leasing calls are answered and handled promptly.
Enter calls, leads, and leasing requests into the CRM and support proper, timely use of property-management software.
Coordinate home offers, move-in dates, and prospective resident requests with site teams.
Research property concepts, market rates, economic and population trends, traffic, forecasts, and competing properties.
Develop knowledge of each property's product, rental community, and surrounding market.
Conduct routine market analysis and prepare daily and weekly reports, move-out inventories, market surveys, and other materials as needed.
Maintain regular daily office hours and adequate coverage; work flexible or extended hours based on business needs.
Conduct business in compliance with company policies and procedures and applicable housing, accessibility, fair-credit, workplace-safety, and other laws.
Perform administrative work, including answering and screening calls, typing and proofreading, generating reports, preparing routine correspondence, scheduling appointments, and maintaining electronic records.
Stay current on management communications about company policies and regulatory compliance and perform duties accordingly.