Centralized Collections Specialist

Highmark Residential, LLC•Addison, TX

11d

About The Position

The Centralized Collections Specialist is responsible for resident accounting functions, reviewing resident ledgers for accuracy, and performing audit functions on the rent roll and portal app. The role processes resident move-ins and move-outs, supports rent collection and eviction-related processes, prepares accounting records and reports, and researches discrepancies in rent roll and accounts receivable. The specialist is expected to communicate courteously and helpfully with residents and collaborate with on-site staff.

Requirements

Previous bookkeeping experience is required.
Extensive experience with Yardi, accounting processes, and controls.
Microsoft Office skills, including Word, Teams, and Excel.
Excellent written and verbal communication skills, including proper English grammar and email etiquette.
Basic understanding of accounting functions.
Ability to coordinate activities and meet deadlines.
Ability to collaborate with peers on training and support objectives.
Frequent writing, typing, finger dexterity, and receiving and giving verbal and written communication are required.
Must have a normal range of vision, hearing, and speech.

Responsibilities

Process move-ins and ensure ledger charges are accurate and consistent with lease agreements.
Create late-rent letters and coordinate with the on-site team for timely delivery in accordance with state requirements.
Assist with eviction processes and follow orderly, timely policies for local municipalities.
Charge applicable legal fees to resident ledgers when allowed by local municipalities.
Track and report potential skips so on-site staff can verify unit occupancy status.
Track and adjust payment settings for non-sufficient-funds (NSF) payments.
Adjust move-out dates in Yardi when lock-out dates are scheduled with the local sheriff and/or courts.
Prepare accounting records and reports, including month-end close.
Process and verify move-out charges for deposit accountings and integrate them with the rental collection company.
Communicate with residents courteously and helpfully in all correspondence.
Assist with bad-debt collections until no longer applicable.
Reconcile, research, and troubleshoot discrepancies related to the rent roll and accounts receivable.

Benefits

Competitive pay for the market.
Monthly bonus opportunities for all site associates.
30% associate rent discount.
Medical, dental, and vision benefits beginning the first of the month following 30 days of full-time employment.
Company-provided life insurance and short-term and long-term disability coverage.
Flexible Spending accounts.
401(k) eligibility after 90 days, with a 4% company match.
Professional certification and tuition reimbursement.
Vacation, sick, and personal time off available after 90 days.
10 paid holidays.
Paid parental leave.
Continuous professional development and regular career progression sessions.