Centralized Dispatcher

Expeditors • Charlotte, NC

2h

About The Position

The Centralized Dispatcher is responsible for daily planning, dispatch, and execution of dedicated driver capacity supporting the Dedicated Cartage Program. The role builds and manages an efficient daily driver plan based on booked loads, maximizes dedicated capacity, and meets customer service commitments. It serves as the central communication point between drivers, carrier partners, customer shipping teams, and internal operations.

Requirements

• Previous dispatch, routing, or transportation planning experience.
• Experience coordinating multiple drivers and time-sensitive shipments.
• Familiarity with dispatch and transportation management systems such as TMW.
• Proficiency with Microsoft Excel, Outlook, Teams, and related business applications.
• Strong communication, organization, problem-solving, and decision-making skills.
• Ability to manage changing priorities and resolve operational issues in a fast-paced transportation environment.

Nice To Haves

• LTL, dedicated transportation, cartage, or warehouse operations experience preferred.

Responsibilities

• Review booked loads and build the daily operating plan for dedicated drivers, accounting for pickup and delivery requirements, customer cut times, geography, driver availability, equipment, and positioning.
• Protect scheduled milk-run and fixed-time commitments while maximizing productive use of dedicated capacity.
• Prioritize dedicated drivers before using supplemental or overflow capacity.
• Dispatch drivers and maintain accurate schedules and load assignments in applicable transportation management systems.
• Communicate start times, load assignments, route changes, and special requirements to drivers.
• Monitor daily execution, including driver arrival, pickup, delivery, delays, detention, and other operational exceptions.
• Proactively adjust driver schedules when loads, customer requirements, or operating conditions change.
• Coordinate with customer shipping teams and carrier partners to maintain service commitments and resolve issues.
• Ensure drivers follow established program and carrier SOPs, including required DVIRs, driver logs, fueling, and documentation.
• Complete daily operational closeout and identify outstanding loads, exceptions, or capacity issues requiring follow-up.
• Identify opportunities to improve driver utilization, reduce empty miles, and improve overall program efficiency.

Benefits

• Paid vacation, holiday, and sick time.
• Medical, prescription drug, dental, and vision health plans.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed