Central Scheduling Rep

Tanner Clinic•Kaysville, UT

3d•Onsite

About The Position

Tanner Clinic is hiring a full-time Central Scheduling Representative for its Kaysville Business Office. The schedule is Monday through Friday, with work hours between 7:30 a.m. and 5:30 p.m. The representative handles incoming and outgoing patient calls, schedules appointments, and communicates appointment-related information. The role requires familiarity with physician scheduling preferences, patient account alerts, and the clinic’s EPM and EHR systems, as well as maintaining confidentiality and professional interactions with patients, providers, and employees.

Requirements

High school diploma or equivalent.
Proficient working knowledge of Microsoft Suite and other computer programs.
Strong verbal communication skills.
Ability to maintain a professional demeanor during stressful or emergency situations.
Ability to demonstrate compassion, courtesy, and respect to patients and their families.
Knowledge of medical terminology and the organization’s services.
Knowledge of individual responsibilities for accurately directing callers.
Knowledge of laws and guidelines regarding medical record maintenance, confidentiality, and release.
Ability to use a multi-line phone system, including transferring calls and paging.
Adequate hearing to answer the phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Pleasant and effective written, verbal, and telephone communication skills.
Basic computer skills.
Ability to elicit appropriate information to handle calls or route them to the appropriate person.
Ability to prevent, calm, or defuse irate callers and patients by identifying concerns and directing calls appropriately.

Nice To Haves

Central scheduling representative experience.
Previous healthcare experience and/or familiarity with medical terminology.

Responsibilities

Answer and make patient appointment calls promptly and professionally, gathering sufficient information to schedule accurately.
Stay informed about the daily operations and appointment preferences of approximately 100 physicians.
Ensure patient account alerts that may affect a clinic visit are handled appropriately.
Communicate relevant appointment information, including insurance details, office location, appointment date and time, and instructions to bring reports or X-rays.
Respond to last-minute physician schedule changes.
Make outbound scheduling calls for Population Health Management or other purposes as needed.
Make appointment reminder calls where they are not handled by the automated system.
Work within the clinic’s EPM system and maintain working knowledge of the EHR system.
Maintain strict confidentiality of patient, computer, and company information.
Interact professionally with providers and employees.
Perform other duties as assigned.