Central Scheduling Rep

Tanner Memorial Clinic•Kaysville, UT

2d•Onsite

About The Position

Tanner Clinic is hiring a full-time Central Scheduling Representative at its Kaysville Business Office. The schedule is Monday through Friday, with hours between 7:30 a.m. and 5:30 p.m. The representative handles patient appointment calls, gathers information to schedule accurately, and stays informed about the operations and appointment preferences of approximately 100 physicians. The role also includes communicating appointment details and instructions, responding to schedule changes, making outbound scheduling and reminder calls, and working with the clinic’s EPM and EHR systems. The position requires maintaining confidentiality and professional interactions with patients, providers, and employees.

Requirements

High school diploma or equivalent.
Proficient working knowledge of Microsoft Suite and other computer programs.
Strong verbal communication skills.
Ability to maintain a professional demeanor during stressful or emergency situations.
Ability to demonstrate compassion, courtesy, and respect to patients and their families.
Knowledge of medical terminology and the organization’s services.
Knowledge of individual responsibilities for accurately directing callers.
Knowledge of laws and guidelines concerning medical-record maintenance, confidentiality, and release.
Ability to use a multi-line phone system, including transferring calls and paging.
Adequate hearing to answer the phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Pleasant and effective written, verbal, and telephone communication skills.
Basic computer skills.

Nice To Haves

Central scheduling representative experience is preferred.
Previous healthcare experience and/or familiarity with medical terminology is helpful.

Responsibilities

Answer and make patient appointment calls quickly and professionally, gathering enough information to schedule accurately.
Stay informed about the daily operations and appointment preferences of approximately 100 physicians.
Ensure patient account alerts that may affect a clinic visit are handled appropriately.
Communicate appointment information, including insurance details, office location, date and time, and instructions to bring reports or X-rays.
Respond to last-minute physician schedule changes.
Make outbound scheduling calls for Population Health Management or other reasons as needed.
Make appointment reminder calls when they are not handled by the automated system.
Work in the clinic’s EPM system and maintain working knowledge of the EHR system.
Maintain strict confidentiality of patient, computer, and company information.
Interact professionally with providers and employees.
Perform other duties as assigned.
Elicit appropriate information to handle calls or route them to the appropriate person.
Work with irate callers and patients to identify concerns, calm or defuse situations, and direct calls appropriately.