Central Scheduling Representative (Monday-Friday 9a-5:30p)

Nationwide Children's Hospital • Columbus, OH

2d • Hybrid

About The Position

Schedules numerous clinic outpatient appointments, obtains accurate demographic, insurance, and physician information, and pre-registers outpatients in a timely and accurate manner. The designated work location is 3700 Corporate Drive, Ste 230, Columbus, OH 43231. Employees must complete six months of onsite training before transitioning to a fully remote role; after transitioning, they are expected to be present in the office at least once per month. The specific work schedule is determined at the manager’s discretion.

Candidates must be available to work Monday through Friday, 9:00 a.m. to 5:30 p.m., and participate in onsite training Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school graduate.
• Four years of experience in customer service and registration or admitting areas.
• Keyboarding, typing, and data-entry skills.
• One year of experience working on a mainframe computer.
• Experience using Outlook, Word, and Excel.
• Ability to understand, retain, learn, and solve problems involving complex and quickly changing information with minimal supervision.
• Ability to multitask and manage various priorities in a flexible, rapidly changing environment.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent customer-service skills and ability to relate to diverse age and demographic backgrounds.
• Ability to function as a team member responsible for staffing operational hours, collaborating respectfully, and contributing to the team’s success.
• Availability for the designated Monday–Friday schedule and onsite training schedule.

Nice To Haves

• Associate degree.
• Knowledge of medical terminology and the impact of managed-care trends on hospital operations.
• Bilingual abilities.
• Computerized scheduling experience.

Responsibilities

• Schedule patients for designated outpatient services and coordinate appointment changes, cancellations, and rescheduling.
• Work referral lists and contact patients to arrange appointments.
• Collaborate and communicate with departments and physicians whose services are scheduled.
• Interview and register designated patients in the computer system.
• Pre-register patients scheduled for less than 30 days in the future.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen registrations and customer data for insurance eligibility, pre-certification, and physician referral requirements.
• Help identify self-pay patients and refer them to financial assistance, including explaining requirements.
• Assist in training and developing new employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED