Patient Access Representative-Central Scheduling (Monday-Friday 9a-5:30p)

Nationwide Children's Hospital • Columbus, OH

1d

About The Position

Responsible for scheduling and registering inpatients and outpatients and/or obtaining insurance authorization or precertification for services. The role gathers accurate insurance and demographic information to support optimum payment to the hospital and physicians, and processes assigned work accurately and on time. Services are provided to clinics and physicians, patients and families, the managed care department, Health Information Management, and Patient Accounts.

The representative schedules designated outpatient, radiology, and other ancillary services through inbound and outbound telephone calls. The role also maintains patient information in Epic, communicates professionally with departments and physicians, meets department standards for accuracy and customer service, and adapts to scheduling processes that support positive outcomes.

Requirements

• High school graduation.
• One year of pre-registration, registration, or customer service experience.
• Excellent customer service and communication skills.
• Ability to work and problem-solve with minimal supervision.
• Ability to understand and retain complex, quickly changing information.
• Knowledge of the impact of the revenue cycle on hospital operations.
• Familiarity with medical terminology.
• Ability to function as a team member responsible for staffing operational hours.
• Ability to adapt positively to changes in workflow and process.
• Keyboarding, typing, and data-entry skills.

Nice To Haves

• Associate degree.

Responsibilities

• Schedule patients for designated outpatient, radiology, and other ancillary services by answering inbound calls and making outbound calls as needed.
• Maintain an acceptable error rate according to department goals.
• Meet the department standard for customer service quality, including collaborative, inclusive, and respectful interactions with internal and external customers.
• Collect and update patient demographic, insurance, reason-for-visit, and physician information in Epic.
• Maintain open, professional communication with departments and physicians whose services are scheduled by the department.
• Remain open to new scheduling processes that support positive outcomes.
• Process assigned workload in a timely and accurate manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED