Central Scheduling Representative (Monday-Friday 9a-5:30p)

Nationwide Children's Hospital • Columbus, OH

3d • Hybrid

About The Position

Schedules numerous clinic outpatient appointments, obtains accurate demographic, insurance, and physician information, and pre-registers outpatients in a timely and accurate manner. The designated schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Candidates must also be available for onsite training Monday through Friday, 8:00 a.m. to 4:30 p.m. The role requires successful completion of a six-month onsite training period before transitioning to a fully remote role. After transitioning to remote work, employees are expected to be present in the office at least once per month. The manager determines the specific work schedule. The designated work location is 3700 Corporate Drive, Ste 230, Columbus, OH 43231.

Requirements

• High school graduate.
• Four years of experience in customer service and registration or admitting areas.
• Keyboarding, typing, and data entry skills.
• One year of experience working on a mainframe computer.
• Experience using Outlook, Word, and Excel.
• Ability to understand, retain, learn, and problem-solve complex and quickly changing information with minimal supervision.
• Ability to multitask and handle various priorities in a flexible, rapidly changing environment.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent customer service skills and ability to relate to diverse age and demographic backgrounds.
• Ability to function as a team member, staff operational hours, collaborate respectfully, and contribute to overall team success.

Nice To Haves

• Associate degree.
• Knowledge of medical terminology and the impact of managed care trends on hospital operations.
• Bilingual abilities.
• Computerized scheduling experience.

Responsibilities

• Schedule patients for designated outpatient services and coordinate appointment changes by canceling or rescheduling appointments.
• Work referral lists and contact patients to arrange appointments.
• Collaborate and communicate with departments and physicians whose services are scheduled.
• Interview and register designated patients in the computer system.
• Pre-register patients scheduled for less than 30 days in the future.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen registrations and customer data to ensure insurance eligibility, pre-certification, and physician referral requirements are met.
• Help identify self-pay patients and refer them to financial assistance, explaining the requirements.
• Assist with training and developing new employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED