SAH Central Scheduler
About The Position
The Central Scheduler assists in planning, organizing, implementing, and evaluating activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the area's physical environment. The role books outpatient services, handles cancellations and rescheduling, records and verifies physician orders, resolves booking issues, completes patient pre-registrations, and responds to inquiries from patients, physician offices, and hospital areas. Employees are expected to model Brown University Health's values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.
Requirements
- Previous experience in scheduling or a related field such as registration.
- Knowledge of medical terminology.
- Keyboard and data-entry experience.
- Cooperative, courteous, respectful, and compassionate interactions with customers.
- Ability to respond patiently and appropriately to questions and requests in a timely manner.
- Ability to handle interruptions skillfully and maintain a professional appearance and demeanor.
- Commitment to ongoing development of work skills through available resources.
- Ability to perform analytical and decision-making functions with minimal supervision.
- Ability to recognize when assistance or consultation is appropriate.
- Understanding of relevant hospital and departmental policies and procedures, including safety issues, and awareness of hospital programs and service locations.
Responsibilities
- Accurately book outpatient services, select the correct tests, and gather necessary patient information from the booking source.
- Process cancellations and rescheduling quickly and accurately.
- Record physician orders, compare written orders with booked tests, and promptly resolve discrepancies.
- Respond quickly to booking problems identified by patients, clinical areas, or physician offices.
- Complete patient pre-registrations for last-minute bookings.
- Provide accurate and timely answers to inquiries from patients, physician offices, and other hospital areas.
- Complete work assignments within an acceptable time frame and use time and resources effectively.
- Develop and maintain efficient working relationships; demonstrate reliable attendance and punctuality.
- Recognize the importance of teamwork and partner with others to achieve positive outcomes.
- Contribute to quality services, offer solutions to issues, produce quality results, and continually improve work quality.
- Accept responsibility for work performed and take corrective action as needed.
- Treat customers courteously, respectfully, and compassionately; respond patiently and appropriately to questions and requests.
- Handle interruptions skillfully and maintain a professional appearance and demeanor.
- Strive to prevent or resolve customer concerns to the customer's satisfaction.
- Develop work skills using available resources, including training and educational programs.
- Attend and participate in staff meetings and in-services, or review required documentation.
- Assist with orientation and participate in mentoring.
- Perform analytical and decision-making functions with minimal supervision, and seek assistance or consultation when appropriate.
- Understand relevant hospital and departmental policies and procedures, including safety issues, and be aware of hospital programs and service locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
