Central Scheduler

Western Missouri Medical Center•Warrensburg, MO

11d•Onsite

About The Position

As directed, the Central Scheduler completes accurate scheduling of ancillary patients for clinical testing and verifies accounts. The role schedules patients with the correct appointment type and status, performs requested pre-registration, obtains demographic and insurance information, determines benefits, co-pays, and deductibles, and collects and enters Medicare MSP information. The position is on site, Monday through Friday, from 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
Typing speed of 45 or more words per minute.
Previous clerical experience.
Strong customer service skills.
Residency in Missouri or Kansas.
Self-motivation and ability to work within hospital or clinic policies, procedures, and practices.
Ability to sit and stand intermittently for 8 to 10 hours a day.
Ability to use standard office equipment, including a telephone and computer keyboard.
Ability to work under pressure while maintaining near-100% accuracy and meeting inflexible deadlines.
Manual and bi-manual dexterity, near vision, speech, and hearing.
Frequent standing, walking, and sitting; eye-hand coordination and color definition.
Occasional reaching above shoulder level; regular lifting or carrying of up to 40 pounds.
Occasional walking on uneven surfaces.

Responsibilities

Take scheduling calls from physician offices and patients and accurately schedule patients with the correct appointment type and status.
Perform pre-registration duties as requested.
Obtain accurate patient demographic and insurance information.
Determine benefits, co-pays, and deductibles.
Collect and enter accurate MSP information for Medicare patients.
Demonstrate competency with equipment and use supplies and equipment properly.
Demonstrate professional behaviors.
Work without constant supervision, meet deadlines, and make decisions based on relevant facts.
Maintain a positive attitude and behaviors consistent with the Medical Center’s Mission, Vision, and Value Statement of Behavior.
Promote teamwork by assisting co-workers when appropriate.
Collaborate with internal customers and providers, as appropriate, to accomplish departmental work.
Follow established departmental, Human Resources, and hospital policies and procedures.
Accept additional assignments as needed.
Maintain regular and predictable attendance.
Perform other essential duties as assigned.