Central Reservations (PBX Operator)

Resorts World Catskills • Village of Monticello, NY

37d • $24 - $27

About The Position

The Central Reservations/PBX Agent is responsible for providing superior guest service via the phone, on screen chat, radio or other electronic means. Answers and processes all incoming communications internal, external or electronic. Facilitates, processes, creates, modifies or cancels reservations for hotel or multiple hotels, limousine, restaurants, butler services, hotel housekeeping, hotel engineering, concert tickets and special casino events or concerts on or off property.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Previous experience of at least one year in Contact Center, Marketing, Special Event, Hotel Operations, Box Office, or related guest service field.

Responsibilities

• Provide superior guest service via phone, on-screen chat, radio, or other electronic means.
• Answer and process all incoming communications (internal, external, or electronic).
• Facilitate, process, create, modify, or cancel reservations for hotels, limousines, restaurants, butler services, housekeeping, engineering, concert tickets, and special casino events or concerts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED