Reservations/PBX Agent

Delaware North•West Memphis, AR

2d•Onsite

About The Position

Delaware North Gaming is hiring full-time Reservations/PBX Agents to work at Southland Casino in West Memphis, Arkansas. The role involves taking incoming calls from field service team members and ensuring an appropriate response in a timely manner. It requires strong communication, prioritization, and multitasking skills in a fast-paced environment. Southland Casino Hotel is owned and operated by Delaware North and features slot machines, live table games, simulcast wagering, a sportsbook, and a hotel with 300 rooms and suites. The role supports communication and service coordination for Southland locations and mobile personnel.

Requirements

Effective written and oral communication skills.
Professional telephone etiquette.
Computer skills, including email, spreadsheets, database activity, and keyboarding.
Capacity to work a flexible schedule.
No high school diploma or GED is required.
Ability to focus on and understand GPS monitoring maps for extended periods.
Ability to sit with breaks for the duration of a shift, typically 8 hours.
Ability to work with others in a limited-space setting.
Adequate vision capabilities.

Responsibilities

Efficiently operate communication equipment to communicate with drivers and Southland locations in need of service.
Answer multi-line telephone calls while maintaining a professional office environment and professional relations with internal and external customers, in accordance with the established customer service program.
Operate GPS equipment to track the locations of Southland mobile personnel and enter data into the dispatch report in accordance with procedures.
Communicate effectively with management regarding service issues and breakdowns.

Benefits

Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may receive health, dental, and vision insurance
Eligible team members may receive a 401(k) with company match
Eligible team members may receive paid vacation days and holidays
Eligible team members may receive paid parental bonding leave
Eligible team members may receive an employee assistance program
Eligible team members may receive tuition and/or professional certification reimbursement