AVP, Central Operations Supervisor

Poppy Bank•Roseville, CA

11d•Onsite

About The Position

Under minimal supervision, the Central Operations Supervisor is responsible for managing and supporting all areas of the Central Operations Department and maintaining appropriate standards and controls. This will occasionally include the Treasury Management and Digital Banking functions. The incumbent is required to be fully knowledgeable and skilled in all areas of the department and is expected to provide ongoing leadership, training, and support. The Central Operations Supervisor is responsible for ensuring the Department adheres to all regulatory requirements and meets processing schedules and the Department operates effectively and meets processing objectives. The incumbent supports the Central Operations Manager in writing detailed procedures that follow all applicable rules and/or regulations. Assists in the timely completion of compliance, legal, and other sensitive documents of the Department. Works on special projects as assigned by management and upholds the highest standards of the departments’ relationships with both internal and external clients. The incumbent will supervise and coordinate activities of Department personnel and their respective operations within the department. This position requires that the individual work in office, independently, and with minimal supervision. Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Requirements

Minimum 5 years of Central Operations experience in banking operations and/or banking supervisory roles.
Ability to work independently, create and manage time schedules, manage multiple activities and priorities, and maintain productivity.
Must have strong critical thinking & problem-solving skills, and effectively utilize resources to complete assignments.
Acute attentiveness to instructions and details required.
Proficiency with administrative computer systems including but not limited to the following: Microsoft Office Suite including Word, Excel, and Outlook
Excellent Typing skills, including proficiency using 10 keys.
Webex, Teams, Zoom and other online webinar hosting programs.
Ability to maintain regular attendance and work scheduled hours.
Strong interpersonal communication skills, both written and verbal.
Ability to multi-task in a fast-paced environment

Nice To Haves

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed

Responsibilities

Provides guidance and training to staff members of the Central Operations Team
Identifies and escalates issues within procedures, processes, or individual workloads to management.
May periodically be tasked with creating, updating, documenting, and teaching procedures/procedural changes.
Ensures practices are in place for personnel meeting of deadlines, minimizing operational losses, maximizing client service and ensuring high quality work standards.
Performs critical operational tasks for the bank including but not limited to: Chargebacks, Large Item returns, Unauthorized Check Claims, Check Adjustments, Stop Payments Debit card and ACH Reg E claims, Merchant Disputes processing Payment Processing: ACH receiving and origination Incoming and outgoing wire transfers Check processing/in clearing NSF item, critical and non-critical returns ACH File Load Errors Research and balance reconcilement differences
Gathers data and prepares reports for Management, audits, and other departments as needed
Supports the Central Operations Department with strong leadership and communication skills.
Assures quality control in the completion of department certifications
May act as audit lead for internal and regulatory audits
Answers telephones - answers questions and directs callers to proper personnel.
Assumes responsibility for various department functions in the absence of staff members.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Provides ongoing guidance, training, and support to the Central Operations team.
Taking initiative, planning, assigning, and directing work.
Evaluating and writing performance reviews, training, and coaching employees.
Handle disciplinary issues; addresses complaints and resolves problems.