Central Market Operations Team Manager - Austin

Central Market•Dallas, TX

About The Position

The Central Market Operations Team Manager drives the business plans and strategies developed by the General Manager into day-to-day implementation and action plans while managing an optimal customer experience. The role provides operational support, facility maintenance, and leadership in the absence of the General Manager and Directors. It oversees store operations and maintenance, supports Customers and Partners, and helps maintain a safe, clean, and effective store environment. The manager supervises Operations Managers and the Maintenance team, helps meet department budgets, schedules, and performance objectives, and takes responsibility for maintenance issues, equipment condition, food safety concerns, loss prevention, and store security. The role also supports expense management, licensing and registrations, capital requests, receiving security, and other work needed to maintain a clean and safe customer experience. Responsibilities may be modified or supplemented based on business needs.

Requirements

Proven management and leadership experience.
Experience or education from a college or technical school; preferably a combination of education and experience.
Experience in a position responsible for handling sensitive people issues, emergency-response situations, theft issues, and other serious scenarios.
Proven ability to set team objectives and lead a team to accomplish business goals.
Ability to prioritize issues quickly and manage time and resources appropriately.
Ability to communicate clearly and hold oneself and others accountable.
Strong verbal and written communication skills across a multi-department environment.
Ability to work without supervision and make independent decisions that reflect business understanding, Central Market’s Partner- and Customer-focused culture, and protection of business interests.
Ability to manage time effectively.
Knowledge of and ability to interpret documents related to Store Operations, Food Safety and Sanitation, and/or Equipment Maintenance.
Ability to work flexible schedules, including nights, weekends, and holidays.
Successful completion of required Central Market University (CMU) training.
Ability to lift moderately heavy loads up to 50 pounds individually, with potential for heavier loads when team-lifting.
Ability to push or pull loads of 75 pounds.
Ability to bend, reach, kneel, twist, squat, and stand and walk for long periods.

Responsibilities

Drive the General Manager’s business plans and strategies through day-to-day implementation and action plans.
Make or effectively recommend employment-related and business decisions, including hiring, promotion, discipline, suspension, discharge, rewards, and resolution of Partner matters.
Manage and coach mid-level and lower-level managers, Operations Managers, and Maintenance Department Partners; train new Partners.
Apply subject matter expertise to complex business issues across multiple store functions and lead cross-functional teams and projects.
Develop guidelines and procedures, assist in Maintenance Department strategy, and set policy and direction in alignment with the General Manager’s expectations.
Conduct store walks, take corrective action, elevate issues, and help ensure operational standards are met consistently.
Communicate issues between closing and opening shifts.
Monitor and address interior and exterior facility maintenance issues, arranging prompt replacement or repair as needed.
Build relationships with Customers and support positive Partner morale and retention.
Manage store conditions to provide a safe, clean, unobstructed shopping experience and work environment.
Respond to Customer emergencies, requests, and concerns, and resolve Partner issues such as accidents and scheduling conflicts.
Supervise Operations Managers and the Maintenance team and ensure Maintenance Department budgets, schedules, and performance objectives are met.
Report, document, track, troubleshoot, and investigate store maintenance, facility, and equipment issues; explore root causes after simpler solutions have been exhausted.
Meet with Facility Maintenance Partners to assign work and prioritize projects.
Use systems and processes, including MicroTherm, to maintain appropriate cooler temperatures.
Ensure equipment is maintained in safe working condition and address Customer incidents involving product safety or quality.
Train Operations Managers on loss-prevention procedures.
Initiate calls as needed and serve as the point of contact for loss-prevention and enforcement issues.
Prioritize potential loss-prevention issues and determine an appropriate course of action within parameters set by the General Manager.
Identify shrink opportunities and take corrective action or report issues to the General Manager.
Maintain store security and work with store security and local law enforcement to minimize theft and disruption.
Ensure all tills are in bookkeeping at close of business.
Prepare Capital Requests for the General Manager’s review; monitor store and company licenses and registrations; cover Receiving back-door security; evaluate expense management; and assist other Managers with shrink opportunities.
Perform other duties as necessary to ensure a clean, safe customer experience.