Associate Relationship Banker - Austin Central Market - Austin, TX

JPMorgan Chase & Co. • Austin, TX

2d • Onsite

About The Position

As an Associate Relationship Banker in a Chase Branch, you represent Chase’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to assist clients. You help walk-in and scheduled clients understand their financial needs, recommend relevant products and services, and connect them with specialized expertise when needed. You also educate clients about digital and self-service banking options and follow applicable policies, procedures, and regulatory requirements.

The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC’s review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates from consideration. Employment is also contingent on compliance with the SAFE Act, including NMLS registration or updating an existing registration after starting, as well as timely annual renewal and required updates.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Must satisfy Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and applicable SAFE Act/NMLS registration requirements.

Nice To Haves

• At least 1 year of sales experience in Retail, Financial Services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and politely in a consultative manner; ask questions and listen to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.
• Complete required risk and compliance training and meet internal and external obligations.
• Register with or update NMLS registration as required under the SAFE Act, and complete timely renewals and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED