Center Supervisor

CSL•Portage, MI

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The role reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and applicable health and safety requirements. The supervisor may perform tasks in work areas and will be cross-trained in technical areas and other functions to support business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear required Personal Protective Equipment for specific tasks or areas.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required, at the organization’s discretion, to meet business needs.

Responsibilities

Supervise daily center operations, provide clear directions and performance expectations, conduct meetings, and advise management about employee relations or escalated donor issues.
Coordinate donor movement with Group Leaders to minimize waiting and processing time.
Ensure appropriate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate in performance appraisals and provide feedback; document coaching and corrective actions with management review.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruiting and selecting center operations staff as needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention as needed.
Ensure donor data is accurately recorded in the electronic donor information management system in accordance with SOPs.
Understand center policies and procedures for hyperimmune programs, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Comply with HSE and OSHA policies and procedures; conduct routine internal procedures and documentation audits as needed, and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Perform other job-related duties as assigned.