Center Supervisor

CSL•Jacksonville, FL

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The position reports to the Center Manager and supervises daily activities in compliance with Standard Operating Procedures (SOPs). The supervisor communicates directions and performance expectations, facilitates donor flow, supports staffing and timekeeping, investigates errors, and helps maintain employee training and performance records. The role may also involve performing tasks in center work areas, supporting recruitment, and helping implement donor-retention initiatives. The position promotes compliance with company policies and procedures; ensures accurate donor-data recording; maintains a clean and adequately supplied work environment; and follows Health Safety and Environmental (HSE) and OSHA procedures. It may include routine internal audits and requires maintaining confidentiality of personnel, donor, and center information. The supervisor will be cross-trained in technical and other functions as business needs require. Bilingual skills may be required at the organization’s discretion. CSL Plasma operates nearly 330 donation centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company whose plasma-derived therapies serve people in more than 100 countries. CSL employs more than 29,000 people. CSL describes Inclusion and Belonging as central to its mission and states that it is an Equal Opportunity Employer.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment when performing specific tasks or working in designated areas.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.

Responsibilities

Supervise daily center operations and staff in compliance with Standard Operating Procedures.
Provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas when required and advise management about employee-relations matters or escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait and processing times.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback; document coaching and corrective actions with management review.
Help maintain employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff when needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention when needed.
Ensure donor data is accurately recorded in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures for hyperimmune programs at the center, if applicable.
Maintain an efficient, clean work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures; conduct routine internal procedures and documentation audits when needed; promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.