Center Supervisor

CSL Plasma•Rapid City, SD

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The role reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and applicable safety requirements. The supervisor provides instructions and directions, communicates performance expectations, and may perform tasks in work areas. The role also supports staffing, donor flow, employee training and performance processes, operational documentation, and process improvements. Cross-training in technical areas and other functions may be required to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to wear required Personal Protective Equipment for specific tasks or areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Supervise daily center operations in compliance with SOPs.
Provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas as needed.
Advise management about employee relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait times and processing.
Ensure adequate staffing based on center size, structure, and donor flow.
Monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions with management review, as needed.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff, as needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention, as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures for applicable hyper immune programs at the center.
Maintain a clean, efficient work environment and ensure adequate operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and OSHA policies and procedures.
Conduct routine internal procedures and documentation audits, as needed.
Promote safety and maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.